bpo solutions
Plan Your Customer Service BPO Operation
Plan customer support across channels and languages with Callnovo. Define responsibilities, training and quality checks before the team starts handling your customers.
why outsource customer service?
Why Outsource Customer Service?
Companies that partner with Callnovo gain a measurable competitive advantage. Our managed BPO solutions combine trained multilingual agents with AI-powered technology to deliver outcomes that in-house teams struggle to match.
40-60%
Cost Savings
Reduce customer service costs by 40-60% compared to in-house teams, without sacrificing quality or customer satisfaction.
99.5%
Uptime Guarantee
Our globally distributed delivery centers ensure 99.5% service uptime with built-in redundancy and disaster recovery.
200+
Trained Agents Ready
Access a bench of over 200 pre-trained, multilingual agents who can be deployed to your account within days.
our bpo services
Our BPO Services
From fully managed operations to pay-per-resolution models, we offer flexible engagement options to match how your business works.
Managed Teams
End-to-end team management including recruiting, training, scheduling, QA, and performance optimization. One price, zero headaches.
Learn more →
Quality Assurance
AI-augmented quality monitoring that evaluates 100% of interactions. Real-time coaching, compliance tracking, and continuous improvement.
Learn more →
Hire Your Team
We recruit and onboard dedicated agents who work exclusively for you. You keep full operational control with our infrastructure support.
Learn more →
Pay Per Resolution
Only pay when tickets are resolved. Ideal for businesses with variable volume or those looking to pilot outsourcing risk-free.
Learn more →
industries we serve
Industries We Serve
Specialized BPO solutions for sectors with demanding compliance, technical, and customer experience requirements.
SaaS & Technology
Tier 1-3 technical support, onboarding assistance, and customer success teams for software companies scaling globally.
E-Commerce
Order management, returns processing, and multilingual buyer support across marketplaces and D2C channels.
Healthcare
HIPAA-aligned patient support, appointment scheduling, and telehealth assistance with strict data privacy controls.
Financial Services
Customer support for fintech, banking, and insurance, with role-based access and logged retrieval of customer records.
compliance & security
Compliance & Security
Your customers trust you with their data. We take that responsibility seriously. Callnovo applies enterprise-grade security controls — role-based access, logged retrieval, and encryption in transit and at rest — so your operations meet your own security standards.
ISO 27001 · aligned
SOC 2 · aligned
HIPAA · BAA available
GDPR · deletion requests within 30 days
bpo outsourcing resources
BPO Outsourcing Resources
Insights, case studies, and practical guides to help you make informed outsourcing decisions.
Open the full resources toolkit →
Industry Insights
I Spent 30 Minutes on a Call With Nothing Left to Fix. It Was the Most Important Call of the Day.
A Callnovo support agent shares what really happens on the phones — emotional labor, missing docs, and the 30-minute call that saved a customer.
Case Study
How AKOASM Turned Empathetic Support Into a Competitive Advantage on Amazon Using HeroDash
AKOASM founder Lucy Z. explains how Callnovo's HeroDash platform and Amazon Seller Central integration helped the mobility brand deliver faster Amazon customer service for mobility products — improving seller metrics by 30% and earning loyal customers.
Operations
What Managing 105 Agents Across 40 Accounts Actually Looks Like
Neil Fernandez has spent 35 years in customer service and 10 years at Callnovo. In this candid interview, he shares what running a BPO operations floor really involves — the 5 messaging apps, the power outages, the toilet paper on his desk, and why product knowledge matters more than perfect English.
Operations
Live Chat Outsourcing: Cost, Concurrency, and SLA
What outsourced live chat support costs, dedicated vs shared teams, 24/7 coverage, and the concurrency number to ask for before you sign.
Industry Insights
We Keep Getting Calls From M&A Firms Pitching AI Deals. The 'Boring' BPO Market Is Suddenly Hot.
Sierra hit US$10B. A16Z wants to unbundle the US$300B BPO market. From inside the industry, the AI transition is messier than pitch decks suggest.
planning and review
Choose a delivery model around the work
Start with the customer tasks you want the team to own: order questions, technical troubleshooting, appointment coordination or another defined queue. Specify which decisions remain with your business and which approved actions the team can complete.
Compare a dedicated team with a managed service using the same opening hours, languages, channels and approval rules. Include your own training and management time when reviewing the proposal.
- Provide representative conversations and the policies used to resolve them.
- List systems, access roles and the owner of each integration.
- Separate routine work from exceptions that require your approval.
planning and review
Use a pilot to test the operating process
Choose a limited queue and agree how a completed case will be evaluated. Review answer accuracy, policy adherence, unresolved work and repeat contacts together. Keep customer outcomes visible alongside handling volume.
Callnovo’s daily-report framework connects an issue to evidence, a cause, an owner and a verification step. For the pilot, use it to follow one recurring problem through correction and a later check. The resulting record gives both teams a concrete basis for changing the process.
start
Ready to Scale Your Support Operations?
Talk to a BPO specialist about your needs. We will design a custom outsourcing plan with transparent pricing and measurable SLAs.