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AI agents and multilingual technicians troubleshoot devices, process warranties, and guide setup in 65+ languages — turning support calls into loyal customers.
how it plays out
Post-purchase setup failure
Warranty claim for hardware defect
Data migration assistance for new purchase
Fulfillment error on accessory
the team behind it
real members of the global team Electronics-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
A warranty conversation should start with the product model, serial number, purchase channel and steps already tried. Without that context, a customer returning through another channel may have to repeat the same reset instructions.
In the BOTSLAB HeroDash implementation, phone, email and online chat were brought into one workspace. After-sales tickets use custom fields and serial-number format checks. That supports a concrete design for your program: capture model and firmware alongside the reported symptom, then route unresolved faults with the troubleshooting history attached.
Agree the approved troubleshooting sequence for each product family. Agents can explain those steps in everyday language, record the result and hand a fault to your product or warranty team when the guide ends. Separate an authorization to replace a device from the later confirmation that a replacement has shipped.
your existing software
Amazon 
Shopify 
eBay 
WhatsApp 
LINE 
TikTok Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.
what comes off the call
Use these fields to carry troubleshooting context into a warranty or engineering handoff.
See the related connected-device support workflow.
questions
AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$650 per month including 1,500 minutes — about US$0.43 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Record the model, symptom, firmware version, steps attempted and the result in the case. Configure the information agents need to review before replying. A format check can catch a malformed serial number; it does not establish warranty eligibility by itself.
Scope the expected contact volume and languages, then train against the release documentation before launch. Include setup failures, returns and cases that require engineering review in the readiness exercise. Agree the staffing plan and launch date after the product material and access are available.
start
Bring a setup failure and a warranty request. We will map the required fields, troubleshooting steps and approval handoffs.