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Answering ServiceAI Answering ServiceAfter-Hours & 24/7Bilingual (EN·ES)For Small BusinessFor Law Firms All Services See Pricingreal estate
AI agents and multilingual specialists in 65+ languages handle property inquiries, schedule showings, and follow up with leads so your agents close more deals.
The short version: AI voice is US$0.15 a minute and live agents start at US$650 a month for 1,500 minutes. AI handles listing questions, showing requests and hours; a person handles a seller deciding who to list with, and anything that sounds like an offer. English and Spanish share one queue.
how it plays out
Hot lead calling about active listing
Prospective buyer researching property details
Quick availability check from mobile searcher
International relocation inquiry with specific needs
the team behind it
real members of the global team Real Estate-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
Nearly every profession can take a call at their desk. An agent's working hours are spent inside other people's houses — at a showing, at an inspection, at a closing — and taking a call in the middle of one is either rude or impossible.
Which means your phone is loudest at exactly the hours you cannot touch it. And the caller is not loyal: someone ringing about a sign they just drove past is calling the number on the sign, and if it goes to voicemail they open the app and call the next agent.
This is why the split matters more here than the price does. Listing details, showing requests and "is it still available" all have answers sitting in the MLS — automate those and they are handled in seconds while you are mid-tour. A seller weighing three agents does not get a bot; that one waits for you, and it is worth waiting for.
Record a requested showing separately from a confirmed appointment. The handoff should identify the property, preferred time, callback owner and what has actually been confirmed. If the agent must approve a time or answer a question, record the pending decision and its owner.
HeroDash custom fields can organize request type, callback status and the responsible agent where the platform is part of the arrangement. The brokerage supplies the approved questions and permitted updates; an answering workflow does not grant access to every CRM or listing system.
For continuing records and coordination work, review the scope of our real estate and property management assistants. The documented property-management work is tenant communication and maintenance coordination; sales administration requirements need their own task and authorization review.
where AI should not be
A seller deciding who to list with
This is the highest-value call your phone will ever take, and it is a relationship conversation from the first sentence. A person takes it, gets it to you fast, and does not try to qualify somebody who is interviewing you.
Anything that sounds like an offer
Numbers, terms, contingencies, deadlines. We take the details and reach you immediately; we do not discuss, confirm or characterise anything. There is too much that can be read as representation.
Legal, disclosure and fair-housing questions
Questions about who else has viewed, why a seller is moving, neighbourhood demographics, or anything a fair-housing complaint could be built on. A person recognises the shape of these and routes them to you rather than answering helpfully.
A client mid-transaction who is anxious
Days before closing, everybody is nervous. That call needs a human who can be reassuring without promising anything, and who knows to reach you rather than leave a note.
what comes off the call
The difference between a message and a lead is whether you know what to say when you call back. These come off every call:
It reaches you by SMS and into your CRM where we connect to it. The pre-approval and current-agent fields are the two that decide whether a lead is worth your next hour — we ask them early rather than at the end.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Dedicated agent | from US$5.80 | per hour, per agent | Your qualifying questions, your CRM, one team that knows your market area |
| AI voice | US$0.15 | per minute | Listing questions, showing requests, open house times, "is it still available" |
| Web chat | US$0.15 | per session | Portal and website enquiries that land while you are in a showing |
| Live shared team | from US$650 / month | includes 1,500 min → ≈ US$0.43/min | Evenings and weekends — when buyers actually drive past signs |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from US$1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| "Is 42 Maple still available?" | AI | A buyer who calls the next agent |
| Booking a showing into your calendar | AI | A lost showing |
| Open house times, square footage, HOA fees | AI | A lost lead |
| A seller deciding who to list with | Human | A listing — the single most valuable call you take |
| Anything that sounds like an offer | Human | A term repeated wrongly and treated as representation |
| Disclosure or fair-housing questions | Human | A complaint built on a helpful answer |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
when we're the wrong choice
questions
AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$650 per month including 1,500 minutes — about US$0.43 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Yes — we ask your questions in your order. Pre-approval status and whether they already have an agent come early, because those two decide whether the lead is worth your next hour. Everything that clears your bar reaches you with the answers attached; everything else gets a courteous reply and a written summary.
No. They collect what the caller says and get it to you, without confirming, negotiating or characterising anything. In real estate almost anything said about price or terms can be read as representation, so the line we train is: take the facts, say the agent will follow up.
This service receives, records and routes incoming inquiries under your instructions. A continuing administrative role requires a separate task scope and working schedule. It does not include acting as a licensed representative, negotiating terms or making a property decision on your behalf.
start
Share a redacted inquiry, approved intake questions and callback rules. We will review how the request reaches the right person.