Service · multilingual support
Multilingual Customer Support Services
Human agents in 65+ languages. For Spanish, German, French, and Japanese, you choose native or non-native speakers for your project.
SOC 2 aligned · Built to HIPAA & GDPR requirements
Backed by our global team of 2,500+ professionals.
languages
65+ Languages. Human Agents.
Your customers speak many languages. So do our agents.
Americas
- English (US, UK, AU)
- Spanish (Latin America, Spain)
- Portuguese (Brazil, Portugal)
- French (Canada, France)
Europe
- German
- French
- Italian
- Dutch
- Polish
- Russian
- +15 more
Asia Pacific
- Mandarin Chinese
- Cantonese
- Japanese
- Korean
- Vietnamese
- Thai
- Hindi
- +20 more
Middle East & Africa
- Arabic (MSA & dialects)
- Hebrew
- Turkish
- Farsi
- Swahili
- +10 more
coverage request
Low-Volume and Backup Language Coverage
If your language queue has low or uneven demand, discuss the required service window and workload before choosing a staffing model. Our standard projects use non-shared agents. A shared-agent arrangement can be assessed for special requirements such as low-volume, backup or overflow coverage, with an agreed scope and service window.
For French or other language requirements, confirm the language variety, business terminology, expected peaks and holiday coverage. Before backup support begins, agree the tasks agents may handle, the access they require, the handover process and the fallback when the primary team is unavailable. Language and staffing availability are confirmed for each project.
What to Include in Your Coverage Request
- Language and language variety
- Time zone and service window
- Expected volume and peak periods
- Permitted tasks and system access
- Handover and escalation contacts
where to start
What You Can Start With
One or two agents in a single language is a normal starting point.
Dedicated English agents from US$5.80 per hour. English–German shared teams from US$580 a month; dedicated English–German agents from US$8.00 per hour. French and other languages are quoted per project, in US dollars. See pricing
Available to staff new projects: 240+ Spanish-speaking agents, 100+ French, 80+ German. Japanese on request.
how it works
How We Deliver Multilingual Support
Specify the language pair, channels, tasks and staffed hours. Confirm native or non-native requirements, product terminology and the skills needed on each shift.
Agents practice your product questions and procedures in the required languages. Agree what they may resolve, what requires approval and the details a specialist needs in a handoff.
Team management and quality assurance are part of the service, with AI-assisted scoring and coaching.
Review results by language and task. Assign each issue an owner and deadline, update terminology or training, and agree what evidence will close the action.
coverage
Follow the Sun Coverage
Delivery across 26 countries can support a follow-the-sun schedule. Confirm staffed hours, qualified backup and the out-of-hours route for each language and channel; the regional windows below illustrate the scheduling model.
Asia Pacific
00:00 - 08:00 UTC
Europe & Africa
08:00 - 16:00 UTC
Americas
16:00 - 00:00 UTC
industries
Industries We Serve With Multilingual Support
From cross-border e-commerce to global SaaS platforms, we deliver multilingual support tailored to your industry's unique requirements and compliance standards.
E-Commerce & D2C
Order tracking, returns, and pre-sale inquiries in every market language. Reduce cart abandonment and increase international conversion rates.
SaaS & Technology
Technical support, onboarding, and customer success in the languages your global user base speaks. Scale support without sacrificing quality.
Healthcare
Multilingual patient support and appointment scheduling, on systems built to HIPAA requirements. We sign BAAs. Agents do not give medical advice.
Financial Services
Multilingual account and service support for banking, fintech, and insurance customers. Agents handle service questions; they do not give financial advice or make compliance decisions.
See it in practice: how an Amazon seller cut response times with multilingual, AI-assisted support →
planning your next step
Scope the work behind each language
For a dedicated role that combines customer communication with recurring administration, review virtual assistant services. Specify which tasks need each language and who will handle decisions or exceptions; the language requirement alone does not define the job.
start
Ready to Speak Your Customers' Language?
Send the languages, channels, tasks and service hours you need. We will confirm staffing, training and escalation requirements for your project.