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locksmith
AI agents and locksmith-trained specialists answer panic calls, dispatch technicians, and handle key and access inquiries in 65+ languages around the clock.
The short version: AI voice costs $0.15 a minute and a live agent starts at $300 a month for 500 minutes. Put AI on pricing, service-area and scheduled-work calls; put a person on lockouts. We integrate with Jobber and ServiceTitan, and five days is our normal window to place an agent who knows your radius.
how it plays out
Urgent residential lockout with children inside
Vehicle lockout in public location
Whole-home rekey after property purchase
Commercial access control system installation inquiry
the team behind it
real members of the global team Locksmith-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
A lockout is the least loyal transaction in the trades. Nobody has a locksmith. They search, they call the first three results, and whoever answers gets the job — not whoever is closest, not whoever is cheapest, and certainly not whoever calls back in twenty minutes.
Which means the phone is not an administrative cost for a locksmith. It is the entire top of the funnel, and it rings hardest at exactly the hours when you are least able to pick it up: 2am, mid-drill, under a door with both hands occupied.
That is the real argument for splitting the line. The quote calls can wait a beat; the lockout cannot. AI answers the first group instantly for pennies, which frees the money to keep a real person available for the second — instead of one overwhelmed voicemail box handling both badly.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| AI voice | $0.15 | per minute | Hours, service area, "how much to rekey a deadbolt", ETA checks |
| Web chat | $0.05 | per session | Quote requests from your site while you are under a door |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | Overnight and weekend coverage when you are asleep or on a job |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Peak coverage when you are running two vans |
| Dedicated agent | from $5.80 | per hour, per agent | One team that knows your pricing, your radius and your van stock |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| "How much to rekey five locks?" | AI | A lost quote |
| "Do you cover my zip code?" | AI | A lost lead |
| Booking a scheduled rekey or install | AI | An annoyed customer |
| "I am locked out, it is 2am, I have my kid with me" | Human | The job, the review, and possibly someone's safety |
| Car lockout with a child or pet inside | Human | An emergency you do not want scripted |
| Caller cannot prove they live there | Human | Helping someone break into a house |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We integrate with Jobber, ServiceTitan and Skimmer, so a booking taken at 9pm on a Sunday is on the schedule before your first truck moves Monday morning, with the intake notes attached to the job. If you run something else, tell us what it is and we will tell you straight whether we connect to it today or whether it needs building.
your existing software
Jobber 
ServiceTitan Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.
what comes off the call
The point of an intake checklist for a locksmith is that a van should never leave without knowing what is on the other end. Every call comes back to you as a written summary with these fields filled in:
It reaches you by SMS and email, and it goes into Jobber or ServiceTitan as a job with the notes attached. Nobody should be reconstructing an address from a voicemail at 2am.
where AI should not be
Proving the caller lives there
This is the one that matters. Verifying that the person locked out actually belongs on the other side of that door is judgment work, and getting it wrong means helping someone break in. A person asks the follow-up question a script would not think to ask.
A child or pet locked in a car
Time-critical and emotionally loaded. This call needs someone who can keep the caller calm, decide in seconds whether to redirect them to 911, and reach you directly rather than leaving a ticket in a queue.
Quoting a job nobody has seen
High-security cylinders, damaged frames, safes and commercial panic hardware do not have a phone price. A person gives a range and says plainly that the tech confirms on site. Automation tends to state a number and then you eat the difference.
The angry callback
A customer who thinks they were overcharged, or whose lock failed a week later, is deciding right now whether to write a review. That is not a conversation to hand to a bot in the name of efficiency.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
A person can. We collect address, ID details and the caller's relationship to the property, and flag anything that does not add up before a van is dispatched. This is exactly the kind of judgment we route to a human rather than automate.
It reaches a person, not a voicemail and not a bot. They take the address, the lock type and whether anyone is at risk, then reach you by the method you choose. If you would rather have AI take overnight calls to keep the cost down, you can — we just would not recommend it for lockouts.
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