med spa

Medical Aesthetics Demand Clinical Precision — Even at the Front Desk

HIPAA-trained AI agents and multilingual medical aesthetics coordinators handle consultation booking, treatment inquiries, and patient follow-up in 65+ languages with full regulatory compliance.

The short version: a live shared team from $300 a month including 500 minutes, because the work that pays for itself here is outbound — filling the treatment slot a same-day cancellation just opened. AI voice at $0.15 a minute handles hours, pricing and straightforward booking. Clinical questions, post-treatment concerns and consultations go to a person, every time.

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A beautician performs a cosmetic procedure on a client in a serene spa environment.

how it plays out

Real contacts, minute by minute.

Phone English

"I want Botox but I'm on blood thinners — is that safe?"

Pre-treatment medical screening inquiry

AI flags the medication concern and routes to clinical intake protocol
Collects relevant medical history using HIPAA-aligned patient intake form
Schedules physician consultation prior to any treatment booking
Sends encrypted patient portal link for secure document upload

Safe consultation path Patient Safety

Web Chat Mandarin

"What's the difference between Botox and dermal fillers? Which is right for me?"

Treatment comparison and candidacy question

AI provides educational overview of both treatments without making medical claims
Explains typical use cases, duration, and general recovery timelines
Recommends in-person consultation with licensed provider for personalized assessment
Books consultation and sends pre-visit health questionnaire through secure portal

Consultation booked Compliant Education

SMS Spanish

"My skin is peeling a lot after my chemical peel yesterday — is this normal?"

Post-treatment concern requiring clinical guidance

AI provides standard post-peel recovery information and expected symptoms
Asks targeted questions to assess whether symptoms are within normal range
Recommends contacting the treating provider if symptoms escalate beyond guidelines
Sends post-treatment care instructions and provider callback number through secure channel

Post-care guidance delivered Patient Reassurance

Email Korean

"I want to finance my laser treatment — what payment plans do you offer?"

Treatment financing and payment plan inquiry

AI outlines available financing options and partner programs
Provides estimated monthly payment ranges for requested treatment
Explains application process and what documentation is needed
Books treatment consultation and attaches financing pre-approval link

Financing arranged Treatment Approved

the team behind it

Faces, not a queue.

real members of the global team

Medical Aesthetics-Trained Specialists

HIPAA-aligned patient intake, medical history collection, and secure document handling for all consultations
Treatment education within regulatory boundaries — no medical claims, proper disclaimers, licensed provider referrals
Medical aesthetics licensing verification, post-treatment follow-up protocols, and adverse event escalation procedures

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

what it costs

Published rates, so you can do the arithmetic first.

Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.

Option	Published price	Per minute	What it's for
Live shared team	from $300 / month	includes 500 min → ≈ $0.60/min	Filling cancellations and no-shows by working the waitlist — the outbound work that actually recovers revenue
AI voice	$0.15	per minute	Pricing, hours and "how long does it take" — high volume, always the same handful of questions
Web chat	$0.05	per session	Web and social enquiries about treatments and packages, where the reply speed decides the consultation
Live shared team	from $650 / month	includes 1,500 min → ≈ $0.43/min	Promotion weeks and seasonal peaks, when enquiry volume triples without your staffing changing
Dedicated agent	from $5.80	per hour, per agent	A dedicated agent who learns your treatment menu, your practitioners and what you refer out

Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.

Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.

who takes which call

Route by the cost of getting it wrong.

Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.

The call	Route to	Cost of getting it wrong
Treatment pricing and duration	AI	Low, if published — AI reads your menu verbatim.
Booking a standard, already-decided treatment	AI	Low. Calendar write with one right answer.
Same-day cancellation → filling the slot	Live agent	High. That hour cannot be sold tomorrow.
"Is this treatment right for me?"	Live agent	High. That is a consultation, not a phone answer.
Post-treatment: swelling, bruising, a reaction	Live agent	High. Clinical, and it goes to your practitioner the same day.
Package or membership cancellation	Live agent	High. Recurring revenue leaves in one conversation.

setup

Five days to put the right person on it.

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

your existing software

It goes into your system, with a record of who said what.

We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.

questions

What buyers ask before they sign.

How much does it cost?

AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

Will your agents give medical or treatment advice?

No. They read your published treatment descriptions, pricing and pre-care instructions, and anything beyond that goes to your practitioner. "Is Botox right for my forehead lines" is a consultation, and we book it rather than answer it. If a caller describes swelling, pain or an unexpected reaction after a treatment, that is escalated to you the same day by whatever route you specify, with a timestamped record of what was said.

What actually happens to a same-day cancellation?

That is the piece worth paying for. A cancelled 2pm is an hour of practitioner time you have already paid for, and it cannot be sold tomorrow. Our agents work your waitlist outbound — call the client who wanted this week, offer the slot, handle the negotiation that comes back. Two or three recovered slots a month generally covers the whole monthly cost, and you can check that against your own booking software rather than take our word for it.

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