global call center
Cloud Call Center for International Teams
Connect local phone numbers with IVR, queues and agent teams. Plan your country coverage and call routing with technical support before launch.
120+ Countries
coverage
Global Coverage, Local Presence
Explore number coverage across 120+ countries. Confirm the number type and availability for each market.
North America
USA, Canada, Mexico
Toll-free numbers Local DIDs SMS enabled
Europe
UK, Germany, France, Spain, Italy, Netherlands +25 more
Built to GDPR requirements Local numbers National rates
Asia Pacific
Japan, Australia, Singapore, India, Philippines +20 more
Local presence Multi-language IVR Regional routing
Latin America
Brazil, Argentina, Colombia, Chile, Peru +15 more
Toll-free available WhatsApp integration Spanish/Portuguese
platform features
Enterprise Features, Simple Setup
Everything you need to run a world-class contact center
01
Inbound & Outbound
Handle incoming calls and run outbound campaigns from one platform. Predictive and progressive dialing modes.
02
IVR Builder
Drag-and-drop IVR designer. Multi-level menus, voice recognition, and custom routing rules.
03
Real-Time Monitoring
Live dashboards show call queues, agent status, and performance. Listen, whisper, or barge into calls.
04
Call Recording
Automatic recording of all calls. Searchable transcripts with AI-powered analysis.
05
Softphone & Mobile
WebRTC softphone works in any browser. Mobile apps for iOS and Android for remote agents.
06
CRM Integration
Native integrations with Salesforce, HubSpot, Zoho. Screen pop with customer info on every call.
by the numbers
99.99%
Uptime SLA
120+
Countries
<50ms
Latency
Weekdays
24-hour online support
use cases
Built For Your Team
Whether 5 agents or 500, we scale with you
Remote Teams
Agents work from anywhere with just a browser. Same quality as office-based teams.
Multi-Site Operations
Unified platform across all locations. Consistent experience for customers and agents.
BPO Partners
White-label option for BPOs. Your branding, our infrastructure.
Seasonal Scaling
Add or remove seats instantly. Pay only for what you use during peaks.
deployment workflow
From a phone number to the right agent
Bring your country list, service hours and team structure to the setup discussion. Technical support configures the number bindings and agent accounts; your team defines the customer journey.
1. Set up numbers and agent access
Confirm the service number for each market and the agents who will answer it. Agent accounts are created in the phone system and synced into the workspace before they can be assigned to a skill group. For outbound work, define permissions by destination country and agent.
2. Connect IVR choices to skill groups
Map each keypad choice to a business task. For example, press 1 for sales and 2 for after-sales support. Assign the appropriate agents to each skill group and check the path from the incoming queue through the menu to the receiving team.
3. Define service hours
Set working hours and the time zone for the queue. In the out-of-hours configuration, callers hear the configured IVR message without ringing agents or entering the queue. Write that message to tell customers when the team will be available and which contact channel to use meanwhile.
4. Run acceptance calls
Test each number and menu choice with the assigned agents. Repeat a call outside the configured hours and check the greeting. Have agents test their network and headsets, then verify any enabled recording or transcription workflow using a test conversation.
launch brief
What your team should decide before launch
- Countries, number types, expected call volume and the busiest service window.
- Which agents handle each language and business task, and who owns queue changes.
- The greeting, keypad menu, working hours and out-of-hours contact instructions.
- Outbound destinations and the agents permitted to call them.
- Recording and retention requirements, plus the people authorized to review calls.
- The system receiving customer records, the data needed at answer time and the integration scope.
If phone support sits alongside chat and email, explore the HeroDash omnichannel workspace. If you also need people to handle the calls, scope multilingual support staffing with the platform deployment.
buying questions
Planning your cloud call center
Can we configure everything ourselves?
Plan the initial setup with technical support. Service-number bindings and agent accounts originate in the phone system before syncing into the workspace. Share your routing plan so the required accounts, skill groups and menus can be configured together.
Are carrier call charges included in the software price?
Carrier usage charges are separate from the software subscription. Ask for the rates for your destinations and a quote based on expected minutes, number requirements and platform scope.
How does platform support differ from round-the-clock customer service?
Platform online support operates 24 hours on weekdays, with weekend and holiday rotation coverage that is not continuous. A customer service team can be scoped for 24/7 coverage separately; define its staffing and queue hours for the project.
start
Ready to Go Global?
Share your countries, service hours and team size to plan numbers, routing and deployment.