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veterinary
AI agents handle appointment booking, vaccination reminders, and medication questions in 65+ languages, while veterinary-trained specialists manage urgent triage calls.
The short version: AI voice is $0.15 a minute for appointments, refills and hours; live agents from $300 a month for 500 minutes. A person handles every call where an animal might be in trouble, because the only question that matters after hours is whether this needs the emergency hospital now. English and Spanish share one queue.
how it plays out
Toxin ingestion calls require immediate and accurate triage
Vaccine reminders drive preventive care revenue
Post-visit medication questions are common and time-consuming
Boarding inquiries require availability checks and vaccine verification
the team behind it
real members of the global team Veterinary-Trained Coordinators
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
Veterinary triage has a problem human medicine does not: the patient gives no history. Everything you know comes from an owner who is upset, guessing, and often describing the wrong thing — "he seems off" is a real presenting complaint and sometimes it is bloat.
That makes the after-hours call unusually dependent on who is listening. A person hears the pause before "he ate something", asks what and how long ago, and knows that chocolate, xylitol, grapes and lilies each change the answer.
So we do not automate anything with an animal in it. AI takes appointments, refills, boarding questions and hours — high volume, right answers exist. Anything that might be a sick animal reaches a person working from your protocol, who either books it, tells the owner to go to the emergency hospital, or reaches your on-call vet.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | Evenings and weekends, when worried owners actually call |
| AI voice | $0.15 | per minute | Appointments, vaccine reminders, refills, boarding and grooming questions |
| Web chat | $0.05 | per session | Website and portal requests that arrive after the clinic closes |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Post-holiday weeks and the days after a long weekend |
| Dedicated agent | from $5.80 | per hour, per agent | Your triage protocol, your escalation list, one team that knows your vets |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Booking, moving or cancelling an appointment | AI | An annoyed client |
| Prescription refills and food orders | AI | A slower refill |
| Hours, directions, boarding availability, pricing | AI | A lost new client |
| "I think he ate something" | Human | A reassurance that turns out to be wrong |
| Breathing trouble, collapse, seizure, bloat | Human | An emergency measured in hours |
| An old animal that has stopped eating | Human | The hardest conversation of a client's year, handled by a script |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
what comes off the call
The owner cannot examine their animal and neither can we. What we can do is collect the things that change the answer, every time:
It reaches you by SMS and into your practice system where we connect. We do not give dosages, do not tell anyone to induce vomiting, and do not say an animal is fine — we follow your protocol and route.
where AI should not be
Any possible poisoning
Chocolate, xylitol, grapes, rodenticide, antifreeze, lilies with cats. Weight, quantity and time elapsed all change the answer, and a wrong reassurance is fatal. A person collects the facts and follows your protocol, including telling the owner to call a poison line where you want that.
Breathing, collapse, seizure or bloat
A deep-chested dog with a distended abdomen and unproductive retching is a surgical emergency measured in hours. These get a person who recognises the pattern and says go now, not a system that offers the next available appointment.
Euthanasia and end-of-life calls
An owner calling about an old animal that has stopped eating is having the hardest conversation of their year. That call gets a person who can be gentle, take the details, and get them to you — never a script.
Anything after a procedure
Post-surgical bleeding, a swollen incision, an animal that has not woken up properly. These are yours to hear about immediately, and they are yours to judge.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
No. We do not give dosages, do not advise home treatment, and do not tell an owner an animal is fine. We collect species, weight, substance, quantity and time elapsed, follow your protocol, and route — to your on-call vet, to the emergency hospital, or to a poison line where you have told us to.
We apply your rules, not our judgment. You tell us which presentations always go to the ER, which can wait for morning, and what the owner should be told in each case. We follow that list and document what was said and when.
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