herotrack · time clock & productivity
Agent Time Tracking with Context for Review
Automated time tracking, screen monitoring, and productivity analytics. Built for remote, hybrid, and office contact center teams.
Activity Monitor Today · 3:42 PM
Activity
capabilities
What Can HeroTrack Do?
Complete visibility into team productivity and attendance
Time Tracking
Automated clock-in and clock-out. GPS and IP verification prevent buddy punching. Agents just log in and work.
Zero buddy punching
Screen Monitoring
Random screenshots at configurable intervals. See what agents are working on without micromanaging. Review anytime.
Configurable intervals
Productivity Analytics
Active vs idle time breakdown by agent, team, and shift. Identify patterns and optimize workflows based on real data.
Data-driven insights
Attendance Management
Track late arrivals, early exits, and no-shows automatically. Pattern detection flags habitual issues before they escalate.
Automatic tracking
Break Compliance
Monitor break duration and frequency. Ensure compliance with labor laws and company policies. Auto-reminders for overdue breaks.
Labor law compliance
Performance Reports
Daily, weekly, and monthly summaries for agents and managers. Export to PDF or share via dashboard links.
Automated reporting
the philosophy
Visibility Without Micromanagement
01
Automated Screenshots
Configurable intervals from every 3 to 15 minutes. Agents know they're being captured — transparency builds trust.
02
Activity Scoring
AI classifies activity as productive, neutral, or idle based on application usage. Custom rules for your specific tools.
03
Time Clock
Web-based clock-in with IP and device verification. Integrates with payroll for accurate hour tracking.
04
Attendance Tracking
Real-time attendance dashboard. Supervisors see who's online, on break, or missing at a glance.
05
Productivity Reports
Drill-down reports from team-level trends to individual agent timelines. Compare performance across shifts and locations.
20%
Productivity increase
95%
Attendance accuracy
50%
Fewer time disputes
integrations
Connects to Your Stack
Works with your existing HR and payroll tools
HeroDash HeroShift QuickBooks Gusto BambooHR Zapier
Plus REST API for custom payroll and HRIS integrations
part of the herodash suite
HeroDash →HeroChat →HeroCoach →HeroScore →HeroShift →HeroVoice →
planning and review
Agree what a time record needs to show
HeroTrack combines time-clock and screen-monitoring functions for contact center teams. Before rollout, identify which working hours, breaks and activities the supervisor needs to review. Explain the collection scope to the team and agree who can see the records.
Use a normal shift, a training session and a connection problem in the demo. Check how each appears in the record and how an agent can explain a disputed entry. A quiet screen during a phone call needs different interpretation from an unexplained absence.
- Identify the purpose of each collected record.
- Agree access roles, retention arrangements and a route for corrections.
- Confirm the deployment settings before monitoring starts.
planning and review
Review activity alongside service quality
Callnovo’s quality-management approach uses minimum standards for critical measures, including attendance and quality, alongside output. A high activity total cannot explain whether a customer received an accurate answer or an authorized refund.
When a record needs investigation, connect the time interval to the relevant ticket or interaction. Let the supervisor review the context with the agent, record the agreed correction or coaching action, and check the outcome. This is a review workflow to configure for your team; the demo should establish which records are available.
start
Ready for Full Team Visibility?
See HeroTrack in action with a personalized demo.