Global DID Numbers
Global DID Numbers for Local Customer Support
Apply for local and toll-free phone numbers across 120+ countries through our network of dozens of telecom operators. Tell us where your customers call from and which team should answer.
120+ Countries
the challenge
Why Getting Phone Numbers Is Harder Than You Think
Most businesses discover these obstacles only after they've committed to global expansion
Regulatory Barriers
Many countries require a local registered entity, address proof, and identity documentation before issuing phone numbers. Some require government-level approval.
Different Providers, Different Coverage
A country appearing in a provider’s coverage list does not settle which number types, area codes or calling capabilities are available. Check the exact number requirements for each market.
Compliance Complexity
Each country has unique telecom regulations, data residency requirements, and number portability rules. What works in the US often doesn't apply elsewhere.
Long Provisioning Times
While numbers in major markets take minutes, regulated countries can require weeks or months of paperwork, approvals, and carrier negotiations.
country coverage
Our Global Coverage
From the world's largest markets to the most remote island nations
Major Markets Check Availability
Ask about local or toll-free numbers in these markets. Availability and activation depend on the number type, carrier and required documents.
United States United Kingdom Canada Australia Germany France Japan Singapore Brazil Mexico India Philippines Netherlands Spain Italy South Korea Hong Kong New Zealand Sweden Poland Ask about other markets
Hard-to-Get Specialties Country Review
For the markets below, request a country-specific review of availability and application requirements before planning a launch.
Mongolia Fiji Tonga Myanmar Laos Cambodia Papua New Guinea Nepal Bhutan Uzbekistan Turkmenistan Madagascar Ethiopia Tanzania Samoa Vanuatu Solomon Islands
regulatory challenges
Navigating Regulatory Complexity
Every country has unique requirements — here's what makes global number provisioning so challenging
Identity Verification (KYC)
- Government-issued ID for end users
- Notarized corporate documents
- Proof of business registration in-country
- Director/shareholder identification
Local Entity Requirements
- Some countries require a locally registered company
- Local agent or representative needed
- Tax registration numbers may be mandatory
- Foreign business restrictions in certain markets
Address Verification
- Physical address proof in the target country
- Utility bills or lease agreements
- P.O. Box addresses often rejected
- Address must match the numbering area
Usage Restrictions
- Certain number types limited to specific uses
- VoIP restrictions in some countries
- Outbound calling limitations
- International forwarding restrictions
Ongoing Compliance
- Periodic re-verification of documentation
- Usage audits by regulators
- Number reclamation for non-compliant accounts
- Changing regulations require constant monitoring
our advantage
Why Companies Choose Us
35+ global locations, 65+ languages, and 24/7 follow-the-sun operations — backed by direct telco partnerships
Direct Telco Partnerships
We work with dozens of telecom operators to help customers apply for numbers across Europe, North America, the Middle East, Southeast Asia, Latin America, Japan and South Korea.
Application Preparation
Start with the country, number type and intended use. Establish which business, end-user and address documents the carrier requires before submitting an application.
Hard-to-Reach Market Requests
For requests such as Mongolia, Fiji or Tonga, share the required number type and launch date. We can assess the request through our operator network; availability needs a country-specific check.
Provisioning Plan
Set the launch date after checking inventory, document review and carrier activation. Include time to configure the destination and test inbound calls before advertising the number.
Multiple Carrier Options
Our operator network supports number applications across multiple regions. Discuss the market, calling requirements and destination together so the number fits the support workflow.
35+
Global locations
65+
Languages supported
24/7
Follow-the-sun coverage
120+
Number coverage countries
plan your numbers
What to prepare for a DID number application
A DID (direct inward dialing) number gives customers a public number that routes into your phone system. Start with the caller’s market and the team that will receive the calls.
Country, number type and use
List each country and city or area code, the number of lines, and whether you need local or toll-free numbers. Include expected monthly minutes, busy-hour call volume and your target launch date. Specify inbound voice, outbound calling and SMS separately so each capability can be checked.
Business and end-user details
Identify the business using the number and its operating address. The applicable documents depend on the country and number type: these may include company registration, end-user identity and address evidence. Confirm the required list before sending documents through the agreed application channel.
Where the call should go
Share the receiving team, languages, service hours and time zone. For a Callnovo.ai phone deployment, technical support binds the service number and sets up agent accounts. The queue, keypad choices and skill groups then determine which team receives a call.
Activation and acceptance
Agree on the document review, carrier activation and test-call steps before publishing the number. Test the greeting, each keypad option, the receiving agents and the out-of-hours message. Ask for number charges and carrier usage rates separately from the software quote.
Country rules vary by number type and use. Twilio’s country guidelines and DIDWW’s registration tables illustrate those differences; the requirements for your application come from the selected carrier.
moving an existing phone service
Plan the number work alongside the platform move
An outdoor furniture seller moving its phone and chat systems to HeroDash encountered obstacles with overseas number suppliers. Our team helped resolve those issues during the migration.
For your migration, include the current provider, numbers to retain and planned cutover date in the brief. Check transfer eligibility before cancelling the existing service.
number questions
Before you request numbers
Does 120+ countries mean a number is available immediately?
It describes our number application and hosting coverage. Specific area codes, number types and activation dates depend on inventory, documents and carrier review. Confirm availability before setting a launch date.
Will a voice number also support SMS?
Check messaging separately. Voice capability does not establish SMS support or messaging registration approval. Include both requirements when requesting a number.
Does a DID number include agents to answer calls?
The number provides the telephone entry point. Choose a platform for your own agents or arrange multilingual customer support as part of the project. Agree on languages and coverage hours as well as number provisioning.
start
Need Phone Numbers in Hard-to-Reach Markets?
Send the countries, number types and expected call volume. We will review the requirements and discuss a provisioning plan.