products
Hero Products for Customer Support Operations
AI-powered tools for every stage of the customer journey.
1 platform + 8 products across 4 categories
ai automation
AI Automation
New
HeroVoice
AI receptionist, 65+ languages
Handle inbound calls with natural-sounding AI agents that speak your customers' language, 24/7.
65+ Languages Voice AI 24/7
HeroChat
Omnichannel AI replies
Unify all messaging channels into a single agent workspace with AI-assisted responses.
Omnichannel AI Replies Email & Chat
quality & training
Quality & Training
HeroScore
AI quality assurance
Automatically score 100% of interactions with custom rubrics and sentiment analysis.
Auto-QA Sentiment 100% Coverage
HeroCoach
Agent training & certification
Onboard new agents faster with guided training paths and real-time coaching alerts.
Training Paths Certifications
workforce
Workforce
HeroShift
Forecast, schedule, optimize
Predict call volume and auto-generate optimal schedules that reduce costs and wait times.
Forecasting Auto-Schedule
HeroTrack
Time clock & screen monitoring
Track agent attendance and productivity with screenshot capture and activity logs.
Time Clock Screen Capture
local phone #
Local Phone #
New
Global DID
Local numbers, 150+ countries
Get local and toll-free phone numbers in hard-to-reach markets. Extensive telco partnerships for regulatory-compliant number provisioning worldwide.
150+ Countries Regulatory Compliant Niche Markets
Global Call Center
Cloud contact center platform
IVR, call recording, softphone, and CRM integration — run inbound and outbound from anywhere.
IVR Builder Call Recording CRM Integration
planning your service
Choose by the work your team needs to do
Start with the conversation and the people responsible for it. Use HeroDash for the shared workspace; evaluate HeroVoice or HeroChat when the project includes automated conversations. Specify the knowledge source, permitted actions and human escalation path before selecting an AI workflow.
planning your service
Match the operational problem to the tool
Quality review and training serve different parts of the improvement cycle. HeroScore addresses interaction evaluation; HeroCoach addresses learning and certification. The HeroDash training loop connects quality feedback to targeted training tasks.
For workforce planning, explore HeroShift. For time and activity visibility, explore HeroTrack. For a telephone project, specify the required countries and number types, then map the number to its IVR menu, queue and agents.
planning your service
Ask for a workflow demonstration
Bring one customer request, the systems it touches and the role responsible for completion. Technical support can scope the setup with you. Confirm channels, data access, routing and the commercial package before moving live traffic.
For example, our South American logistics case used task and language choices to route callers to skill groups, with shipment information available to the team. Use the case to frame your integration questions; the connections for your project need their own scope and tests.
start
Need a custom solution?
Our team will design a product stack tailored to your business needs.