service
Pay per Resolution Customer Service
AI + Human. You only pay when customers are actually helped. No seats, no minimums, no idle time.
how it works
From Integration to Live in 48 Hours
Connect your channels. We start resolving tickets immediately.
Email, chat, phone, social — we plug into your existing systems
Password resets, order tracking, FAQs — resolved instantly
Trained agents tackle complex, sensitive, or high-value cases
Only successful resolutions are billed. Unresolved = free.
ai + human
AI + Human. Together.
AI resolves the simple stuff in seconds. Humans handle everything that needs judgment, empathy, or expertise.
AI Resolves
- Password resets
- Order status & tracking
- FAQ answers
- Basic troubleshooting
- Appointment confirmations
- Account updates
Humans Resolve
- Returns & exchanges
- Billing disputes
- Technical escalations
- Multi-party coordination
- Compliance-sensitive issues
- Emotional / high-stakes cases
what you get
What You Get
Resolution-based pricing doesn't mean less service. It means smarter service.
01
No Idle Time
You don't pay agents to wait. Every dollar goes to actual customer outcomes.
02
Instant Scale
Black Friday spike? Product recall? Capacity adjusts automatically, no planning needed.
03
AI-First Triage
Simple queries resolved in seconds by AI. Complex cases routed to the right human specialist.
04
Full QA Coverage
100% of interactions scored via HeroScore. AI and human resolutions both quality-checked.
05
Transparent Billing
Weekly invoices with full breakdown by resolution type. Dispute any charge within 7 days.
06
SLA-Backed Quality
Contractual guarantees on resolution rate, CSAT, and response time. Credits for misses.
best for
Built for Variable Volume
The resolution model shines when demand is unpredictable.
Seasonal businesses Growth-stage startups Product launches Overflow from in-house team After-hours coverage Multi-language expansion
guarantees
Performance Guaranteed
We commit to measurable outcomes. Performance credits for missed targets.
90%+
First Contact Resolution
85%+
Customer Satisfaction
<2h
Avg Resolution Time
100%
QA Scored
SLAs customized to your business. All targets contractually guaranteed.
pricing
Transparent, Resolution-Based Pricing
AI resolutions, standard tickets, complex cases — each priced differently. No hidden fees, no surprises.
questions
Frequently Asked Questions
A resolution is when a customer's issue is fully addressed and closed. If the same issue requires follow-up, it's still one resolution. We don't double-charge for the same problem.
You don't pay. If we can't resolve the issue (customer abandons, requires your internal team, etc.), there's no charge. We only bill for successful resolutions.
We jointly define categories during onboarding based on your typical support requests. The categorization is transparent and agreed upon before we start.
No setup fees. No minimum commitments. You can start with as few as 100 tickets/month and scale up as needed.
Weekly invoices with full transparency. You get a breakdown of every resolution by category. Dispute any charge within 7 days.
Yes. Many clients start with traditional seat-based pricing and migrate to resolution-based once they're comfortable. We make the transition smooth.
planning your service
Define the completed service before counting resolutions
Choose a request type and write down the result the customer needs. For a delivery inquiry, an answer may need a supported order status; a replacement request may require an approved action and confirmation. Record the evidence that makes each workflow complete.
Agree how follow-ups, duplicate requests and reopened issues are treated. Include the review window, the person who resolves billing disagreements and the record both teams will use. A ticket status by itself is not a sufficient definition for every workflow.
planning your service
Distinguish the service contract from AI billing
For HeroDash AI, usage billing and outcome billing are separate commercial models. AI work performed before a handoff may be billable under a usage plan even when the handoff does not qualify as a verified outcome. Define how AI, human service and carrier charges fit together in your project quote.
AI outcome arrangements are available for larger projects subject to the commercial contract. Their result definition, reopening window and credit rules belong in the order. Those AI terms should not be assumed to define every human-service arrangement on this page.
planning your service
Use a sample reconciliation before launch
Walk through examples together: a supported answer, an unresolved request sent to your team, a customer returning with the same problem and a failed data lookup. Decide how each appears in the service report and invoice before handling live volume.
- Conversation or ticket reference and the agreed workflow category.
- The evidence of completion and any human handoff.
- Reopening or review-window status and the responsible reviewer.
- The applicable service, AI usage, outcome or carrier charge.
start
Let's see if we're the right fit
No pressure. No commitment. Just a conversation about what you need.
We'll respond within 24 hours. No spam, ever.