cx strategy
Plan Your Customer Support Operation
Plan dedicated multilingual agents and AI tools around your workload. Define service hours, escalation responsibilities and the system work needed before launch.
Get Your Free CX Strategy
Custom cost-savings plan. No commitment.
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Trusted by 1,000+ brands across 50+ industries
transparent pricing
Simple. No hidden fees. No contracts.
Scale up or down anytime. Pay only for what you use.
Phone Support
US$1/min
- ✓ Inbound & outbound calls
- ✓ Multilingual agents
- ✓ Call recording & QA
Most Popular
Full CX Package
Starting at US$990/mo
- ✓ Dedicated agents + AI tools
- ✓ All channels included
- ✓ Account manager + QA
Email / Chat / Social / Ticket
US$0.20/interaction
- ✓ All written channels
- ✓ SLA-backed response times
- ✓ AI-assisted drafting
how it works
From First Call to Live Agents in 5 Days
1
Discovery Call
We review your current CX setup, ticket volume, and pain points. You get a custom cost-savings analysis within 24 hours.
2
Custom CX Plan
We design your support workflow, train dedicated agents on your brand voice, and set up AI-powered tools on our CCaaS platform.
3
Agents Live in 5 Days
Your staffed team is ready to handle tickets in five days. Complex integrations can add time; you also get real-time dashboard access, weekly QA reviews, and a dedicated account manager from day one.
why callnovo
Why 1,000+ Brands Trust Us
65+ Languages
Native speakers, not translators. Support your customers in their language, their time zone.
AI + Human Hybrid
AI handles routine tickets instantly. Humans handle complex issues with empathy. Best of both worlds.
US$2M E&O Insurance
Professional liability coverage protects your brand. Encryption in transit and at rest, role-based access, audit trail on every retrieval. GDPR & CCPA ready.
24/7 Coverage
Round-the-clock support across every time zone. No missed tickets, no after-hours gaps.
planning your service
Bring a usable picture of today’s workload
Prepare recent contact volumes by channel, language and time of day, plus the most common reasons customers get in touch. Include handling time where available, unresolved requests and repeat contacts. Mark campaign peaks separately from a normal service week.
Add the policies agents use, systems they access and decisions they must escalate. An anonymized example of a routine request and a difficult exception will make the discussion more concrete than a monthly ticket total alone.
planning your service
Separate a staffing problem from a workflow problem
A queue may need more coverage, or it may contain repeat contacts caused by a missing update. Map the request to its data source, action owner and customer follow-up before choosing the staffing or automation response.
HeroDash triggers can react to changes in ticket properties; time-based automation checks tickets hourly. That distinction matters when designing an overdue-ticket process. Specify the required response window and test whether the proposed workflow meets it.
planning your service
Define what the first pilot must demonstrate
Select a bounded request type and set a review period with your team. Agree the hours, languages, escalation owner and what counts as a completed request. Keep implementation, training and live-service measures separate.
Our reporting framework pairs each operational issue with evidence, an owner, a due date and a verification step. Use the same approach for the pilot: review quality and repeat contacts alongside throughput, then decide what to change before expanding.
get your free cx strategy
Ready to Transform Your Customer Support?
Get a free, custom CX strategy with exact cost projections for your business.
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