education

Education Call Center Services for Student Inquiries

Give prospective students, enrolled learners, and parents a clear next step. Callnovo.ai handles course inquiries, appointment requests, and routine student support using your institution's information, with multilingual specialists available across 65+ languages.

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Group of young students walking on campus sidewalk on a bright day, showcasing casual university life.

how it plays out

How an Education Answering Service Supports Your Team

Example workflows for admissions and student services. Agree on the information agents can share, the details they should collect, and the school contact who takes over each type of request.

Phone Spanish

What are the admission requirements for the nursing program?

A prospective student asks about applying

Share the school's published prerequisites, GPA requirements, and application deadlines
Record the program of interest and questions about prior study or transfer credits for the admissions team
Send the school's application checklist and financial aid information links
Arrange a campus tour or information session using the school's scheduling process

Inquiry ready for admissions follow-up Admissions Support

Live Chat Mandarin

Who can help me with my Form I-20 and F-1 student visa questions?

An international student needs the right school contact

Capture the student's question and preferred contact details in Mandarin
Share the school's published English proficiency requirements and deadlines
Route Form I-20 and visa questions to the school's international student services team
Provide the school's document checklist and record a callback request when an advisor is unavailable

Request routed to the school advisor International Student Support

Email Arabic

My financial aid offer is lower than expected. Who should I speak to?

A current student requests a financial aid review

Acknowledge the question and follow the school's identity-check procedure before discussing account details
Record the concern for the financial aid office without interpreting the student's award
Share the school's instructions for requesting a review and submitting documents through its approved channel
Arrange a counselor appointment or callback and pass along the inquiry summary

Review request passed to financial aid Student Support

SMS English

When is the registration deadline for summer courses?

A current student needs registration information

Share the school's published registration dates and priority deadlines
Send links to the course catalog and registration portal
Route questions about account holds or registration exceptions to the registrar
Send a requested deadline reminder through the agreed messaging process

Registration information delivered Registration Support

the team behind it

Faces, not a queue.

real members of the global team

Support Built Around Your School's Procedures

Course and admissions inquiries answered from your program information, with appointment scheduling and follow-up notes
International student inquiries routed to school advisors, with language support and your document checklists
Financial aid and registration requests recorded for the appropriate campus office to review

65+ Languages

Human agents providing support in 65+ languages
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$650 per month including 1,500 minutes — about US$0.43 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

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start

Plan Your Education Answering Service

Tell us your busiest enrollment periods, languages, contact channels, and coverage hours. Bring your current inquiry process so we can map what agents answer and what your school handles.

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