Outsourced support teams
Answering services
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Answering ServiceAI Answering ServiceAfter-Hours & 24/7Bilingual (EN·ES)For Small BusinessFor Law Firms All Services See Pricingfood & beverage
AI agents read back your label and allergen wording, handle orders, subscriptions and delivery issues, and never call a product safe for an allergy.
how it plays out
A parent ordering for a child with a severe nut allergy.
Frozen meal subscription box delivered in summer heat
Monthly coffee subscription customer wants a different roast
Customer verifying dietary compliance before bulk order
the team behind it
real members of the global team Support for Food & Beverage Brands
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
A question about an ingredient needs the label for the exact product and market. Agree the product information agents may use, including ingredient wording and any advisory statement. For a complaint about a damaged pack or warm delivery, record the SKU, batch or lot reference where available, delivery details and the customer’s account. Your product-safety team decides questions the published information does not answer.
HeroDash custom fields can keep the SKU, batch reference and complaint category beside the conversation. Cascading choices can distinguish a label enquiry from delivery damage or a subscription change. For a case awaiting a quality-team response, configure a status trigger to add a follow-up tag and email the assigned agent. Its execution appears in the timeline, helping the next shift identify the notification already sent.
Subscription and order changes should follow your cutoff times and permissions. A quality complaint needs its own owner even when a replacement is allowed under the order policy. Agree the evidence customers should provide and the channel for sending it. Support reads the approved label wording and communicates authorized actions; it does not decide whether a product is safe for someone with an allergy.
what comes off the call
Agree the required information and access permissions during setup.
questions
AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$650 per month including 1,500 minutes — about US$0.43 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Use the approved label for the exact product and market, preserving ingredient and advisory wording. Questions the label does not answer go to the brand’s product-safety team. Support does not make an individual allergy-safety determination.
Capture the order, product and available batch reference, delivery details and the customer’s description. Follow the brand’s instructions for evidence and any replacement. Product-safety questions remain with the designated quality team even when the order issue is resolved.
start
Bring a label example, order policy and quality-team escalation path to plan customer support.