Outsourced support teams
Answering services
Unified CCaaS platform Voice, chat, QA, and workforce management — unified. Outsourced support teams
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Answering ServiceAI Answering ServiceAfter-Hours & 24/7Bilingual (EN·ES)For Small BusinessFor Law Firms All Services See Pricingsporting goods
Give buyers clear product information and support for warranty claims, returns and seasonal order peaks. AI and human agents work from your product guides and approved service policies.
how it plays out
Customer planning a cold-weather trip in two weeks
Premium ski jacket with defective zipper
Customer with specific biomechanical needs
Indoor cycling trainer purchased during winter sale
the team behind it
real members of the global team Sporting Goods Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
Callnovo.ai’s published treadmill support case followed one problem across several agents and replacement parts. The useful lesson for a sporting goods brand is continuity: a customer should not have to explain the fault again when a new agent takes over. This equipment case supports a repair-history workflow; it is not evidence for every outdoor or team-sport category.
Configure HeroDash fields for SKU, model year, purchase channel and warranty stage. Keep the fault description and parts already supplied with the conversation. A replacement dispatch can update the case without closing it; the owner then follows up on installation and the customer’s reported result. Set the closure criteria for each product family during onboarding.
your existing software
Amazon 
Shopify 
eBay 
WhatsApp 
LINE 
TikTok Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.
what comes off the call
Build the intake around the item and the requested remedy, then use your product and warranty rules to determine the next action.
For support across the wider store, see ecommerce customer service outsourcing.
questions
AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$650 per month including 1,500 minutes — about US$0.43 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Use the exact model’s product information and approved guidance. Capture compatibility and sizing questions that the guide does not answer for the product specialist. Medical suitability and safety clearance require the appropriate professional or product team.
Agree the closure criteria with the brand. Recording that a part shipped is one step; installation and the customer’s reported outcome are separate checks. Keep the case history available if another part or escalation is needed.
start
Share your product families, warranty rules, spare-parts process and peak contact volumes. We will work through a repair and a return journey with your team.