tanning

Membership-Driven Revenue Starts with a Great First Impression

AI booking agents and multilingual specialists handle bookings, memberships and spray-tan sessions in 65+ languages. UV session decisions stay with your staff.

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White reception counter with flowers placed in stylish beauty salon with doors and shelves with various cosmet

how it plays out

Real contacts, minute by minute.

Phone English

“I’ve never tanned before — what bed should I start with?”

Bed level and session length are your staff’s call, not a phone answer.

AI asks the questions your policy requires, including age, and does not recommend a bed or a session length
Sends your intake form and the first-visit rules your salon has written
Books the first visit with time for an in-salon consultation, where your staff set the session
Records any skin sensitivity or medication the client mentions for your staff to review

First visit booked session set by your staff

Web Chat Spanish

"What's the difference between your monthly plans?"

Membership comparison and sign-up inquiry

AI outlines membership tiers with included bed types and session limits
Compares pricing, upgrade paths, and freeze/cancel policies
Recommends the plan that matches their tanning frequency and goals
Processes membership sign-up and books their first session

Membership sold Monthly Recurring Revenue

SMS Portuguese

"Can I upgrade my session to the VIP bed today?"

Same-day service upgrade request

AI checks VIP bed availability for today and calculates upgrade cost
Applies upgrade fee or membership credit as applicable
Confirms upgraded session and sends updated appointment details
Offers information on the membership tier that includes VIP beds

Upsold to premium Revenue Per Visit

WhatsApp German

"I want to try spray tanning — do I need to prep my skin beforehand?"

Spray tan inquiry with preparation questions

AI provides spray tan preparation checklist and timing recommendations
Explains the process, duration, and what to wear to the appointment
Recommends shade options based on client skin tone description
Books spray tan session and sends pre-appointment care instructions

Spray tan booked Service Expansion

the team behind it

Faces, not a queue.

real members of the global team

Front-Desk Support for Tanning Salons

Bookings, memberships, upgrades and freeze or cancel requests under your policies
Your written first-visit rules and intake forms sent before the appointment
Bed level, session length and skin questions left to your salon staff

65+ Languages

Human agents providing support in 65+ languages
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

the part nobody prices in

Book the right service at the right salon location

A spray-tan booking and a UV-bed enquiry need different appointment instructions. Start with the requested location and service, then check the salon’s approved availability. Record a booking as confirmed only when the authorized scheduling process confirms it. First-visit questions about bed level, exposure time or skin sensitivity go to salon staff for assessment.

HeroDash custom fields can distinguish a booking request from a membership freeze, cancellation or billing question. Record the relevant location, membership reference and requested effective date. For a routine request awaiting the salon’s confirmation, a status trigger can tag the ticket and email the assigned agent, leaving an execution record for the next shift.

Membership changes need the terms for the member’s location and plan. Explain the published freeze or cancellation process, capture what the member requests and communicate the confirmed result. Keep a pending request visibly pending. Questions about a charge during a freeze should include the billing period and go to the salon’s billing owner when the policy does not answer them.

what comes off the call

The booking and membership request

Agree the required fields and permitted access during setup.

Salon location and requested service
Appointment date and confirmed or pending booking status
Permitted membership reference and plan

Freeze, cancellation or billing request category
Requested effective date and relevant policy version
Salon staff or billing owner and confirmed next step

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$650 per month including 1,500 minutes — about US$0.43 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

How are membership freezes and cancellations recorded?

Capture the member’s request, location, plan and requested effective date. Follow the salon’s published terms and approval process, then communicate whether the change is confirmed or still pending.

Can the support desk choose a tanning bed or exposure time?

Those decisions remain with salon staff. Support can share the salon’s written first-visit instructions and arrange an appointment that allows the required consultation.

also worth reading

start

Review your salon booking and membership rules

Bring the service calendar, location policies and freeze or cancellation workflow to plan front-desk coverage.

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