why callnovo
Choosing Callnovo for Customer Support
We're not the biggest BPO. We're the one that actually fits.
Most outsourcing providers are built for Fortune 500 companies or they're glorified staffing agencies. Callnovo sits in a different space — purpose-built for brands with 5-200 agents who need real quality, real multilingual support, and a team that cares about their success.
six things we do differently
Six things we do differently
0%
agent sharing across clients
Your agents, not a shared pool
Every agent is dedicated to your account. They learn your products, your brand voice, your customers. No rotation, no sharing.
5
business days to staff
Agents live in 5 days, not 5 weeks
We recruit from a pre-vetted talent pool and run focused training so your staffed team is ready in 5 business days. Complex integrations can add time.
65+
languages with native agents
65+ languages with native speakers
Not translation software. Not bilingual agents stretched thin. Native speakers hired specifically for your language needs.
100%
of calls AI-reviewed
AI reviews 100% of interactions
While competitors sample 2-5% of calls for QA, our AI scores every single interaction. Problems are caught in real-time, not weeks later.
3
flexible pricing models
Pay your way — seats, hours, or results
Choose per-agent, per-hour, or pay-per-resolution pricing. Switch models as your needs change. No long-term lock-in required.
US$0
extra for HeroDash platform
Your tools or ours — we manage the tech
Already on Salesforce or Zendesk? We integrate. Want something simpler? HeroDash is included at no extra cost and we manage it for you.
who we're built for
Who we're built for
Callnovo is purpose-built for these buyers:
Growing e-commerce brands
Challenge:
Seasonal spikes, multilingual customers, limited support budget
How we help:
Flexible team size, 65+ languages, pay-per-resolution option
SaaS companies expanding globally
Challenge:
Need technical support in new markets, can't hire fast enough
How we help:
Trained technical agents, 5-day launch, HeroDash for ticket management
Healthcare & regulated industries
Challenge:
Compliance requirements, data security, quality mandates
How we help:
SOC 2 + HIPAA aligned, AI-powered QA scoring, secure infrastructure
Companies leaving a large BPO
Challenge:
Low priority account, high turnover, poor account management
How we help:
Dedicated ops manager, low agent turnover, month-to-month flexibility
honest about fit
We're honest about fit
Callnovo may not be right for you if:
— You need 500+ agents — enterprise BPOs handle mega-scale better
— You want the absolute lowest per-hour rate — we prioritize quality over cost-cutting
— You need agents in your physical office — our teams work from our own operation centers
the numbers
The numbers
1,000+
brands served
65+
languages supported
5 days
average launch time
97%
client retention rate
see how we stack up
See how we stack up
Read our honest comparisons:
planning your service
Start with the decisions your team needs to retain
Bring a list of common customer requests and the decisions behind them. Separate routine information from actions such as refunds, replacement orders or account changes. Define what agents can approve and where your business keeps the final decision.
In our refund operating approach, agents, team leaders and managers have different approval levels. That makes the authorization boundary part of the workflow. Your project should define its own limits and escalation owner before agents handle live requests.
planning your service
Ask to see the work behind the proposal
A useful demonstration follows a request from arrival to closure. In HeroDash, event-based triggers can add tags, update fields and notify an agent when ticket properties change. Time-based automation scans hourly, and the conversation timeline records which rule ran.
Ask the team to demonstrate a normal request and an exception using your sample policies. Check the assignment, information passed to the next person and evidence of completion. This is also a way to compare using your existing tools with a HeroDash deployment.
planning your service
Agree on a small, measurable starting scope
Choose the languages, channels and hours for the first group of requests. Identify the knowledge owner, the person approving exceptions and the manager reviewing quality. Separate agent readiness from any system integration work on the launch plan.
Use a reporting format that records the issue, evidence, owner and next check. Review unresolved work as well as completed contacts, so your team can decide when the scope is ready to expand.
start
Let's see if we're the right fit
No pressure. No commitment. Just a conversation about what you need.