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cold chain
AI agents and cold chain specialists handle temperature monitoring, compliance documentation, and delivery coordination in 65+ languages — protecting perishable cargo from origin to destination.
The short version: a shared live team from $650 a month for 1,500 minutes, because in cold chain a slow answer is not an inconvenience — it is a temperature excursion turning into a written-off load. AI voice at $0.15 a minute handles appointment booking and shipment status. Anything involving a temperature alarm goes to a person immediately, by whatever escalation route you specify.
how it plays out
Active temperature excursion alert
GDP compliance documentation request
Emergency reefer breakdown with perishable cargo
Qualification inquiry for pharmaceutical cold chain
the team behind it
real members of the global team Cold Chain Specialists
65+ Languages
Follow-the-Sun Coverage
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Book or move a delivery appointment | AI | Low. Structured, and it has a right answer. |
| Standard shipment status | AI | Low. Read the record back. |
| Temperature excursion alarm | Live agent | High and uncapped. Minutes decide whether the load is saved. |
| Reefer unit fault reported by a driver | Live agent | High. Immediate escalation, not a ticket. |
| Client asking whether a load is still saleable | Live agent | High. That is a judgement with money attached. |
| Certificate or compliance paperwork missing | Live agent | High. The load may not be able to move at all. |
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Seasonal peaks and equipment-failure weeks, when exception volume and urgency rise together |
| AI voice | $0.15 | per minute | Delivery-appointment booking and standard shipment-status lookups |
| Web chat | $0.05 | per session | Documentation questions: which certificates travel with the load, where to send them |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | A live team for the daily flow of exceptions across email, chat and phone |
| Dedicated agent | from $5.80 | per hour, per agent | A dedicated agent who knows your temperature bands, your escalation tree and your key accounts |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
A person takes it, immediately, and escalates by the route you specify — with a timestamped record of when the alarm arrived, who was contacted and when they responded. We build that escalation tree with you before go-live, because in cold chain the difference between a saved load and a written-off one is measured in minutes, and no automation should be deciding whether this particular alarm is the serious one.
No, and you should be wary of anyone who says they can. That is a call for your quality team or your client, against their own specification. What we do is get the right people on it fast, capture the excursion detail accurately — duration, recorded range, product, load reference — and keep a record that stands up when the claim is assessed weeks later. Guessing at product safety is not a support function.
compliance
Your temperature-sensitive shipments meet regulatory requirements at every stage.
start
See how AI keeps your temperature-sensitive cargo safe and compliant.