investment services

Markets move fast. Your clients' questions can't wait for a callback.

AI and multilingual agents handle transfer status, document requests and account servicing in 65+ languages — and route anything that sounds like investment or tax advice to your licensed representatives.

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A trader confidently viewing stock market charts on multiple monitors in a modern workspace.

how it plays out

Real contacts, minute by minute.

Phone English

“Why hasn’t my transfer from my old broker gone through?”

ACAT transfers are the top frustration driver

Client calls about a delayed account transfer from another firm
AI checks the ACAT status and the reason your system shows
Reads back that status and the next step your operations team has set
Routes to your operations team if the client authorizes contact with the other firm

Transfer status clarified operations owns the fix

Live Chat Mandarin

“I want to set up automatic monthly investments”

Setup help is process; choosing investments is advice.

AI explains how to use your recurring-investment feature
Does not suggest funds or amounts
Offers a call with a licensed representative if the client wants help choosing
Confirms the schedule the client set up themselves

Setup guided no investment advice

Email Spanish

“I need my cost basis report for tax filing”

Seasonal document request — peaks in Q1

Client emails in Spanish requesting cost basis documentation
AI identifies the applicable accounts on file
Sends the cost basis report your system generates
Routes tax questions about the report to the client’s tax adviser or your representative

Report delivered tax questions routed

WhatsApp Portuguese

“Can I roll my 401k into an IRA with you?”

Rollover decisions belong with a licensed representative.

AI shares your published rollover process page
Does not explain tax consequences or recommend a rollover type
Collects contact details and the current plan provider
Books a call with a licensed representative

Consultation booked advice stays licensed

the team behind it

Faces, not a queue.

real members of the global team

Account Servicing Support

Transfer, document and account-servicing requests from your records
Anything resembling investment or tax advice routed to licensed staff
Communications captured under your review and documentation procedures

65+ Languages

Human agents providing support in 65+ languages
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

the part nobody prices in

Separate a status enquiry from an investment instruction

A client asking about an account transfer needs the operations team’s current status and next step. Define which records support may consult and which requests must go directly to a licensed representative or authorized operations specialist. Record the transfer reference and unresolved question without treating a follow-up call as permission to trade or move funds.

Configure HeroDash categories for transfer enquiries, document requests and representative appointments. Fields for the permitted account reference, document period and receiving team can help keep follow-up contacts together. For routine work awaiting a reply, a configured status trigger can add a tag and notify the assigned agent by email; its execution is visible in the conversation timeline.

Document delivery should use the firm’s approved access and authentication process. Agents can record a missing statement or cost-basis report and relay the response the firm confirms. Questions about a report’s tax implications, an investment choice or a rollover recommendation go to the appropriate professional. Agree the fallback when the requested document or transfer update is unavailable.

what comes off the call

The investor-service request

Agree the required fields and permitted access during setup.

Permitted account or transfer reference
Status enquiry, document request or appointment category
Requested statement type and reporting period

Current status from the firm’s approved source
Operations specialist or representative receiving the request
Confirmed response and approved delivery channel

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$650 per month including 1,500 minutes — about US$0.43 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

Can support handle account-transfer follow-ups?

Support can collect the permitted transfer reference, relay an approved status and route an unresolved question to operations. The firm’s authorized team handles transfer instructions, exceptions and funds movement.

What if a client asks which investment to choose?

Arrange contact with the firm’s licensed representative. Support can help with the appointment and published navigation instructions, while recommendations and suitability decisions remain with the professional.

compliance

Workflow Controls

Communication review and archiving within your approved workflow
Electronic records retained per your retention schedule
Advice requests routed to your licensed representatives
Account communications follow your approved disclosures

also worth reading

start

Walk through an investor-service request

Bring a redacted transfer enquiry or document request and define the handoff to your operations team or licensed representative.

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