Insights & Strategy
BPO & Customer Service Insights
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Industry Insights
Why VCs Are Suddenly Betting Billions on 'Boring' BPO
VCs poured US$200B+ into AI in 2025 and now want to disrupt the US$300B BPO industry. We run a BPO — here's what the pitch decks get wrong about replacing human agents with AI.
Mar 10, 2026 · 9 min
Operations
Professional Liability Insurance for BPO Vendors: What US$2M in E&O Coverage Actually Covers
Professional Liability (E&O) insurance protects you if a BPO vendor's error causes your business a financial loss. Callnovo carries US$2M in E&O and US$2M in Commercial General Liability — here's what each covers, and what to ask any vendor for.
Mar 9, 2026 · 6 min
Industry Insights
Computer Associates Founder Charles Wang Gave Us a Big Break 20 Years Ago — Then We Built a Global BPO
Computer Associates founder Charles Wang gave a young immigrant a shot at KylinTV. 20 years later, that became a 2,500-agent global BPO.
Mar 8, 2026 · 10 min
Technology
We Made a Vibe-Coding Starter Kit — It's Free and Kind of Fun
A Claude Code template with 20 skills for building fullstack apps from plain English. It's a toy project, it's MIT licensed, and it's kind of fun.
Mar 7, 2026 · 7 min
Technology
How We Secure 2,500+ Endpoints Across 3 Continents — And Why We Built Our Own Tools to Do It
2,500+ endpoints across 3 continents. We built a custom management layer on Bitdefender's API to secure distributed BPO operations.
Mar 6, 2026 · 7 min
Technology
A Client's Payment Almost Went to the Wrong Bank Account — Here's What Happened
A Business Email Compromise attack nearly redirected a client payment to a fraudulent account. Here's the full timeline and the policy change that followed.
Mar 5, 2026 · 7 min
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