How a 50-Year BBQ Brand Cut 70% of Support Costs in Five Years.
How a heritage BBQ brand replaced an expensive enterprise platform, built a Philippines support team, and cut 70%+ of support costs over five years.
Case Study
Case Study
Typhoon Ragasa Shut Down Our Call Center. Clients Never Noticed.
When Super Typhoon Ragasa shut down Guangzhou, our call center went dark. Here's exactly what happened — and why not a single client noticed.
How AKOASM Turned Empathetic Support Into a Competitive Advantage on Amazon Using HeroDash
AKOASM founder Lucy Z. explains how Callnovo's HeroDash platform and Amazon Seller Central integration helped the mobility brand deliver faster Amazon customer service for mobility products — improving seller metrics by 30% and earning loyal customers.
How Colorday Scaled Amazon Customer Service While Staying True to Bird Lovers
Colorday founder Vieman Ma shares how Callnovo's HeroDash and Amazon Seller Central integration transformed their customer support — cutting response times and boosting seller ratings.