Insights & Strategy
BPO & Customer Service Insights
Page 9 of 10
Technology
Why Small Businesses Are Switching to AI Phone Agents for After-Hours Calls
Service businesses lose thousands to missed after-hours calls. Here's how AI phone agents handle booking, triage, and dispatch — and when you still need a human.
Apr 13, 2026 · 10 min
Technology
Vapi vs Retell AI vs Deepgram vs ElevenLabs (2026 Comparison)
An operator's guide to Voice AI platforms — Vapi, Retell AI, Deepgram, ElevenLabs, Synthflow & Twilio compared by buyer type, pricing, and latency. No hype.
Mar 24, 2026 · 14 min
Industry Insights
The Invisible Support Behind Your Online Order
My daughter's Shein package was delivered by GOFO — whose customer service we run. Here's how Callnovo powers support across the entire e-commerce ecosystem.
Mar 20, 2026 · 8 min
Case Study
How Colorday Scaled Amazon Customer Service While Staying True to Bird Lovers
Colorday founder Vieman Ma shares how Callnovo's HeroDash and Amazon Seller Central integration transformed their customer support — cutting response times and boosting seller ratings.
Mar 15, 2026 · 9 min
Technology
I Woke Up to 20 Interviews I Never Scheduled — Claude Cowork Did It While I Slept
We used Claude Desktop's Cowork feature to automate candidate screening and interview scheduling. It browses profiles, evaluates candidates, and books Zoom calls automatically.
Mar 11, 2026 · 10 min
Industry Insights
We Keep Getting Calls From M&A Firms Pitching AI Deals. The 'Boring' BPO Market Is Suddenly Hot.
Sierra hit $10B. A16Z wants to unbundle the $300B BPO market. From inside the industry, the AI transition is messier than pitch decks suggest.
Mar 10, 2026 · 9 min
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