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courier & express
AI agents and delivery-trained specialists handle tracking inquiries, delivery exceptions, and pickup scheduling in 65+ languages — because in express delivery, every minute counts.
The short version: per resolved issue from $1, nothing if it is not resolved — because in express work an unresolved contact usually means a service-level credit as well as a repeat call. Capacity pricing is available too: a shared live team from $650 a month for 1,500 minutes, AI voice at $0.15 a minute for pickup booking and tracking.
how it plays out
Missing package claim — high frustration
Urgent express pickup request
Delivery address change in transit
Heavy parcel rate inquiry
the team behind it
real members of the global team Express Delivery Specialists
65+ Languages
Follow-the-Sun Coverage
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Book a pickup, change a pickup window | AI | Low. Structured task with a right answer. |
| Track a shipment, first enquiry | AI | Low. Read the scan record back. |
| Missed the service-level commitment | Live agent | High. A credit is owed and the account is deciding whether to stay. |
| Time-critical shipment still not moving | Live agent | High. Escalation, not explanation. |
| Customs hold or documentation problem | Live agent | High. Clocks are running and the answer is specific. |
| Account customer threatening to move volume | Live agent | High. This is the contract talking. |
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Peak and disruption periods, when volume and complaint rate rise together |
| AI voice | $0.15 | per minute | Pickup booking and tracking lookups — the highest-volume, lowest-judgement calls you have |
| Web chat | $0.05 | per session | Rate and transit-time questions from your website, where a slow answer loses the shipment |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | A live team across email, chat and social for steady account traffic |
| Dedicated agent | from $5.80 | per hour, per agent | A dedicated agent who knows your service levels, your cut-off times and your account customers |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
We read your published service-level terms back verbatim and capture everything needed to assess the claim — shipment reference, committed time, actual scan times, and what the customer says happened. What we will not do is approve or deny a credit on your behalf unless you have given us an explicit rule to apply. Approving credits we do not own is how a support vendor quietly rewrites your margin, and we would rather escalate.
Account customers get a named agent who knows their cut-off times, their usual lanes and their history, because for them a support call is a relationship event rather than a transaction. One-off senders get the fast path: booking, tracking, rates. Mixing the two in a single queue means your highest-value accounts wait behind someone asking about a $12 parcel, which is exactly backwards.
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See how AI keeps your express delivery support as fast as your service promises.