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dental
AI agents book cleanings, manage recall lists, and answer insurance questions in 65+ languages, while dental-trained specialists handle treatment plan discussions.
The short version: HIPAA-compliant answering, AI voice at $0.15 a minute for scheduling and insurance questions, live agents from $300 a month for 500 minutes. A person handles pain, swelling, trauma and anything that needs the on-call dentist tonight. English and Spanish share one queue.
how it plays out
Routine cleanings fill the majority of scheduling calls
Treatment acceptance is a key revenue driver for practices
Insurance coverage questions delay treatment acceptance
Urgent pediatric calls require immediate triage
the team behind it
real members of the global team Dental-Trained Coordinators
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
A dental practice has two completely different problems arriving on one number. One is a schedule with holes in it — cancellations, no-shows, hygiene recalls nobody has chased. The other is a patient in real pain on a Friday evening.
Most practices solve neither well, because the front desk is treating patients during the hours the first problem needs working, and is gone during the hours the second one happens.
The split follows exactly that. AI works the schedule — booking, rescheduling, filling a cancellation from your recall list, answering the insurance question for the fifth time that day. A person handles pain, because deciding whether swelling means tonight or Monday is clinical judgment executed against your protocol, and it has to be defensible afterwards.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | Filling cancellations from your recall list before the chair sits empty |
| AI voice | $0.15 | per minute | Booking, rescheduling, hygiene recalls, insurance and fee questions |
| Web chat | $0.05 | per session | Website and portal requests that arrive after the office closes |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Evenings and weekends, when dental pain actually peaks |
| Dedicated agent | from $5.80 | per hour, per agent | Your emergency protocol, your escalation list, one team that knows your providers |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Booking, moving or cancelling an appointment | AI | An annoyed patient |
| "Do you take my insurance?" | AI | A lost new patient |
| Filling a cancellation from the recall list | AI | An empty chair — the cheapest revenue you can recover |
| A patient describing pain | Human | The call that should have reached the on-call dentist |
| Swelling toward the eye or neck, trouble swallowing | Human | A clinical situation that must not wait in a queue |
| A knocked-out tooth | Human | A window measured in minutes |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
what comes off the call
A dental emergency call is a record as much as a message. Every call comes back written down, timestamped, under HIPAA-compliant procedures:
It reaches you by secure message and into your practice system where we connect to it. Swelling near the airway and post-extraction bleeding are the two we always escalate rather than schedule.
where AI should not be
A patient in pain
Pain is where dental triage actually happens, and pain descriptions are exactly what automation misreads. A person follows your protocol, asks the follow-up question that separates a cracked filling from an abscess, and decides whether it waits.
Swelling, fever or trouble swallowing
Facial swelling that is spreading, especially toward the eye or the neck, is not a scheduling problem. A person recognises it, tells the patient what to do now, and reaches the on-call dentist immediately.
Dental trauma
A knocked-out tooth has a window measured in minutes for the best outcome. A person gives your instruction — how to store it, how fast to come in — and gets you on the phone. Automation asks whether they would like to book an appointment.
Treatment plan and cost disputes
A patient upset about what a crown cost, or about what insurance did not cover, is deciding whether to write a review. That is a person's conversation, and often yours.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
You define it and we execute it. Which symptoms qualify, what the patient should be told to do immediately, who is on call, how they are reached and what happens if they do not answer. We work your list rather than a generic one, and every call is logged with a timestamp so you can review whether the rules are right.
Yes, and for most practices this is where the money is. When a slot opens we work the list in the order you set, offer the real time, and book it rather than leaving the chair empty. Tell us how far ahead is worth calling and we hold to it.
compliance
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