Unified CCaaS platform Voice, chat, QA, and workforce management — unified. Local Phone #
Global DID New Local numbers, 150+ countriesChoose Your Model
Enhance Your Team
Answering Service
electrical
AI agents and licensed-electrician-trained specialists handle urgent calls, schedule inspections, and capture new project leads in 65+ languages around the clock.
The short version: AI voice is $0.15 a minute and live agents start at $300 a month for 500 minutes. AI handles quotes, service-area and scheduled work; a person handles burning smells, sparking and hot outlets — because the first sentence on those calls is a safety instruction, not a booking. We integrate with ServiceTitan and Jobber.
how it plays out
Partial power loss requiring urgent diagnosis
Panel upgrade inquiry for older home
Potentially dangerous outlet reported via text
EV charger installation request from homeowner
the team behind it
real members of the global team Electrical-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
Electrical calls arrive sounding identical and are not. A tripped breaker is an inconvenience — annoying, schedulable, and usually fixed by the homeowner before you arrive. A burning smell from a panel is a fire in progress that has not found enough fuel yet.
The caller cannot tell you which one they have, because from the inside both are "my power is doing something weird". Sorting them is judgment, and it is judgment with an asymmetric cost: send a truck at midnight for a tripped GFCI and you lose a few hundred dollars; treat a hot panel as routine and the number is a house.
So the first thing that call needs is not a booking. It is somebody saying: stop using that outlet, do not open the panel, and if you can smell burning, turn off the main and call us back from outside. A person says that. Automation offers the next available appointment.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| AI voice | $0.15 | per minute | Quotes, service-area checks, callout fees, scheduled work booking |
| Web chat | $0.05 | per session | Website enquiries while you are in a crawl space |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | After-hours cover so a burning smell reaches a person, not a machine |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Storm weeks and the outage aftermath |
| Dedicated agent | from $5.80 | per hour, per agent | Your safety script, your escalation rules, one team that knows your routes |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| "What do you charge for a callout?" | AI | A lost quote |
| Booking a panel upgrade or an EV charger install | AI | An annoyed customer |
| "Do you service my area?" | AI | A lost lead |
| "Something smells like it is burning" | Human | A fire that has not started yet |
| A sparking outlet or a warm switch plate | Human | A safety call treated as scheduling |
| A caller about to open the panel themselves | Human | Somebody getting hurt while you were being efficient |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We integrate with Jobber, ServiceTitan and Skimmer, so a booking taken at 9pm on a Sunday is on the schedule before your first truck moves Monday morning, with the intake notes attached to the job. If you run something else, tell us what it is and we will tell you straight whether we connect to it today or whether it needs building.
your existing software
Jobber 
ServiceTitan Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.
what comes off the call
Electrical dispatch fails when the van arrives without the right breaker, or arrives at all for something that was not urgent. These come off every call:
It lands in ServiceTitan or Jobber as a job with the notes attached. The burning-smell and warm-outlet fields are the two that change tonight into now.
where AI should not be
Any smell of burning
This is the call the whole service exists for. A person gives your safety instruction — stop using it, do not open the panel, kill the main if you can do it safely — and reaches you immediately. There is no version of this that belongs in a queue.
Sparking, arcing or a hot outlet
A warm switch plate or an outlet that sparks when something is plugged in is not a scheduling problem. A person recognises what the caller is describing even when they use the wrong words for it.
A caller planning to open the panel
A meaningful share of callers describe the problem while explaining what they are about to try. Somebody has to say do not — clearly, before the conversation moves on.
Anything with water and electricity together
A flooded basement with live circuits, a leak into a fixture, water near a panel. A person handles the sequencing — power off first, then anything else — and gets you on the phone.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Yes, from your script — stop using the outlet, do not open the panel, turn off the main and call back from outside if there is a burning smell. We do not improvise electrical advice and we do not diagnose. If you would rather we simply dispatch and say nothing beyond that, tell us and we will.
We apply your rules, which is the point. You define what qualifies for a night callout — burning smells, sparking, warm outlets, water and power together, medical equipment on the circuit — and what waits until morning. We follow your list and log every call so you can check afterwards whether the threshold is right.
start
See how electrical contractors capture every lead and handle emergencies faster