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Answering Service
emergency services
AI agents handle non-emergency dispatch, community alerts, and follow-up coordination in 65+ languages, freeing dispatchers for life-threatening calls.
The short version: a person answers anything that sounds like an emergency — that is the whole job, and it is not a place to save a dollar. Live agents from $300 a month including 500 minutes; a dedicated agent from $5.80 an hour if you want the same people every night. AI voice at $0.15 a minute handles the non-urgent overflow: status calls, scheduling, billing questions.
how it plays out
Non-emergency report requiring municipal response
Public health alert status check
Post-incident report request from family member
Community alert enrollment request
the team behind it
real members of the global team Emergency Support Specialists
65+ Languages
Follow-the-Sun Coverage
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| AI voice | $0.15 | per minute | Non-urgent overflow — status checks and scheduling that would otherwise sit in the same queue as a real emergency |
| Web chat | $0.05 | per session | Web chat enquiries during the day, where the question is usually "do you cover my area" |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | After-hours and weekend cover with real people, at a cost that does not require a night shift on payroll |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Sustained high volume during a regional event, when the phone does not stop for two days |
| Dedicated agent | from $5.80 | per hour, per agent | A dedicated agent who knows your escalation tree, your on-call rota and what counts as urgent in your business |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Anything the caller describes as an emergency | Live agent | High, and uncapped. This is the one call that must never be judged by software. |
| Water, gas, fire, electrical or injury mentioned | Live agent | High. Immediate escalation by your rules, not ours. |
| "Is the technician still coming?" | AI | Low. A status lookup, and it clears the line for real calls. |
| Scheduling a non-urgent visit | AI | Low. There is a right answer and it is in your calendar. |
| Invoice and insurance paperwork questions | AI, escalating on dispute | Low, until money is disputed. |
| Regional event — volume ten times normal | Live agent | High. Triage order is the product during a surge. |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Immediately, by whatever route you tell us to use — phone, SMS, or a push into the system you already run, with a timestamped record of who was contacted and when. We build the escalation tree with you before go-live: what counts as urgent in your business, who is first, who is second, and what happens if neither answers. That tree is the deliverable, more than the answering itself.
Not on the emergency path. We will put AI on the overflow — status checks, scheduling, invoice questions — precisely so those calls stop sitting in the same queue as someone with water coming through a ceiling. That is the honest use of automation here: it protects the urgent queue rather than competing with it. Anything a caller frames as an emergency goes to a person, every time, no matter how routine it turns out to be.
compliance
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See how emergency services organizations deliver multilingual community support