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eyebrow & lash
AI booking agents and multilingual beauty coordinators handle lash extension scheduling, brow shaping consultations, and aftercare support in 65+ languages.
The short version: AI voice is $0.15 a minute and web chat is $0.05 a session — the right tier for a studio whose enquiries arrive late at night from Instagram. Live agents start at $300 a month. AI answers pricing, aftercare and booking; a person handles reactions, complaints and anyone deciding whether to come back.
how it plays out
Bridal lash consultation for special event
New client pricing and maintenance schedule inquiry
Microblading consideration from social media follower
Urgent same-day repair request
the team behind it
real members of the global team Lash & Brow-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
A new lash client is worth one appointment. A client who keeps coming back every two to three weeks is worth a year of them — and the entire difference between those two outcomes is whether the next appointment gets booked.
Which means the highest-value phone moment in this business is not the enquiry. It is the client who has drifted a week past her fill, is looking a bit sparse, and is quietly deciding whether to rebook with you or try the studio she keeps seeing on Instagram.
So we would set this line up backwards from most industries. AI absorbs the enquiry volume cheaply — the same pricing and aftercare questions all day — and a person is kept free for retention: the drifted regular, the client worried about her lashes, the one who is about to be a review.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | Cover while every artist is mid-set with a client's eyes closed |
| AI voice | $0.15 | per minute | Pricing, aftercare, "how long do they last", fill windows, policy questions |
| Web chat | $0.05 | per session | Instagram and website enquiries that land at midnight |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | The weeks before prom, weddings and holidays |
| Dedicated agent | from $5.80 | per hour, per agent | A consistent voice that knows your artists, your styles and your fill policy |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| "How much for a full volume set?" | AI | A lost enquiry |
| Aftercare and "how long will they last" | AI | An annoyed client |
| Booking or moving a fill | AI | An empty slot |
| "My lashes started falling out after four days" | Human | A regular client and a public review |
| Swelling or a suspected adhesive allergy | Human | A medical issue around someone's eyes |
| A regular who is two weeks late for her fill | Human | A year of appointments, not one |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
what comes off the call
A full set booked into a fill slot puts a studio an hour behind for the rest of the day. These are the fields we take:
Bookings go into your system with the notes attached. The reminder is not a courtesy — it is the mechanism that turns a first appointment into a standing one.
where AI should not be
Any reaction around the eyes
Swelling, redness, burning or a suspected adhesive allergy goes to a person immediately, who books them to be seen and tells you the same hour. This is around someone's eyes; there is no version of it that should be improvised.
A client unhappy with a set
Lashes that shed early, brows that came out too dark. She is deciding right now whether to come back or post about it. That needs a person who can book a fix without arguing and get you involved.
The regular who has drifted
Someone two weeks past her fill is the single most winnable conversation on your phone. A person can offer a slot, acknowledge the gap and rebook her. A script just takes the booking she was already going to make.
Refunds and removals of someone else's work
Both involve judgment about your time and your liability. A person takes the details and gets them to you rather than committing you to anything.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Yes, and for a lash studio this is usually the highest-return thing we do. You set the window — say, anyone more than a week past their usual interval — and we work the list, offer real slots and book them. It is the same skill as a waitlist call, applied to retention instead of gaps.
We answer from your aftercare instructions, not a generic script — your words, your timings, your product advice. Anything outside that, especially anything that sounds like a reaction, goes to a person and then to you rather than being answered helpfully and wrongly.
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