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healthcare administration
AI agents handle appointment scheduling, insurance verification, and billing questions in 65+ languages, so patients navigate the administrative side without frustration.
The short version: a named, dedicated agent from $5.80 an hour, because in administration the question months later is not "did someone call" but "what exactly did we tell them, and who said it". We sign a Business Associate Agreement and work under HIPAA-compliant procedures. Every contact leaves a timestamped record. A shared live team from $300 a month and AI voice at $0.15 a minute are both available for the routine volume.
how it plays out
Insurance coverage verification before scheduled procedure
Appointment change request from Mandarin-speaking patient
Billing dispute from patient
Records transfer request from patient
the team behind it
real members of the global team Healthcare Admin Specialists
65+ Languages
Follow-the-Sun Coverage
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Dedicated agent | from $5.80 | per hour, per agent | A dedicated, named agent for anything where the record of what was said has to hold up later |
| AI voice | $0.15 | per minute | Directory, hours and department-routing questions — high volume, no judgement required |
| Web chat | $0.05 | per session | Web enquiries about records requests, forms and where to send paperwork |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | A shared live team for steady administrative volume that can be planned around |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Higher sustained volume — open enrolment, a system migration, a records backlog |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Which department handles this, and their hours | AI | Low. Directory lookup with one right answer. |
| Where to send a form, and what is required | AI | Low, where the process is documented. |
| Medical records request | Live agent | High. Identity verification and a record of who asked. |
| Billing dispute or coverage question | Live agent | High. Money and a paper trail, together. |
| Complaint or grievance | Live agent | High. This is read back later, verbatim. |
| Anything clinical that reached the wrong line | Live agent | High. Route it to the right place, immediately. |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Three concrete things: we sign a Business Associate Agreement, we work under HIPAA-compliant procedures, and every contact leaves a timestamped record of who called, what was asked, what was said back and what was escalated to whom. ⚠️ We do not claim any third-party security certification, and you should treat vendors in this category who do without showing you the report with some scepticism. Ask us for the BAA before you ask us for a price.
Your choice, and it is the main reason to look at the dedicated tier. A shared team is cheaper and perfectly good for directory and routing volume. For anything where the answer has to be consistent and attributable — records requests, grievances, coverage questions — you want the same named agents who have learned your process, and that is what $5.80 an hour buys. The minimum is half a seat, so you can put a dedicated agent on a narrow queue without committing to a full one.
compliance
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