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The short version: AI voice is $0.15 a minute and live agents start at $300 a month for 500 minutes. Put AI on scheduling, arrival windows and maintenance-plan questions; put a person on no-heat and no-cool calls, because that is a judgment about whether to pay overtime. We integrate with ServiceTitan and Jobber.
how it plays out
Emergency cooling failure during heat wave
Seasonal maintenance scheduling request
After-hours furnace concern in winter
New installation inquiry from online lead
the team behind it
real members of the global team HVAC-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
A three-minute "when is my tech arriving" call costs $0.45 on AI voice instead of about $1.80 with a live agent. Real money at volume, and exactly the kind of call automation handles perfectly, because there is a right answer sitting in your schedule.
Now price the other kind. An 11pm no-heat call has two ways to go wrong and neither of them costs a dollar. Call it an emergency when it is not, and you pay a technician overtime for a furnace that would have waited until Tuesday. Call it routine when it is not, and an elderly customer spends the night cold and books your competitor in the morning.
That asymmetry is the whole design. Automate everything with a capped downside; put a person on everything without one. Not because people are better at answering phones, but because only a person can weigh your truck, your overtime rate and the caller's tone at the same time.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| AI voice | $0.15 | per minute | Arrival windows, maintenance-plan questions, service-area and rate checks |
| Web chat | $0.05 | per session | Quote requests and "do you service my brand" from your site |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | After-hours cover so a no-heat call reaches a person, not a machine |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Peak coverage through the first cold week and the first hot week |
| Dedicated agent | from $5.80 | per hour, per agent | Your scripts, your escalation rules, one team that knows your routes |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| "When is my technician arriving?" | AI | An annoyed customer |
| Booking or moving a maintenance visit | AI | An annoyed customer |
| "Do you service my area? What is the diagnostic fee?" | AI | A lost lead |
| 11pm, no heat, cold snap forecast | Human | Overtime you eat, or a customer who freezes and switches |
| Any smell of gas | Human | A safety call that must never wait in a queue |
| Pushback on a replacement quote | Human | A five-figure job going to one of the other two bids |
do the arithmetic yourself
Take last month. Count the after-hours calls that went to voicemail — call it V. Then count the truck rolls that turned out not to be emergencies. Those are the two numbers this decision actually turns on, and you already have both.
The first one is revenue that went to whoever picked up. The second is a technician's evening you paid for and cannot bill. AI at $0.15 a minute fixes only the first. A three-minute call answered by AI costs $0.45 instead of about $1.80 live — real, but capped at roughly a dollar a call.
The second number is the one without a ceiling, and it is a judgement problem, not a coverage problem: someone has to decide whether "no heat" at 11pm on a Tuesday in November is tonight or tomorrow morning. That is why we do not put a bot on it, however cheap the minute is.
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We integrate with Jobber, ServiceTitan and Skimmer, so a booking taken at 9pm on a Sunday is on the schedule before your first truck moves Monday morning, with the intake notes attached to the job. If you run something else, tell us what it is and we will tell you straight whether we connect to it today or whether it needs building.
your existing software
Jobber 
ServiceTitan Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.
what comes off the call
The point of the checklist is that nobody should be dispatched on "the heat is out". These fields come back on every call, written down:
It reaches you by SMS and lands in ServiceTitan or Jobber as a job with the notes attached, so the tech loads the truck once.
where AI should not be
Deciding whether tonight is an emergency
This is the call that pays for the whole service. Weighing outdoor temperature, who is in the house, your overtime rate and how full tomorrow already is — that is your business judgment, executed by someone following your rules, not a confidence score.
Any mention of gas
A caller who smells gas gets a person immediately, gets told to leave and call the utility, and gets you notified the same minute. There is no version of this that belongs in a queue.
Households with a medical need
Infants, elderly customers, anyone on oxygen or with a condition that makes heat or cold dangerous. A person recognises the situation from how the caller describes it. A script waits to be told.
The estimate the customer refuses
A customer pushing back on a quote for a replacement system is deciding between you and two other bids. That conversation goes to someone who can listen, note the objection precisely and get it to you while it still matters.
a model we're not selling you
We run outcome-based billing — from $1 per resolved issue, and you pay nothing if it is not resolved — and for some businesses it is the only model that makes sense. It does not fit HVAC, and we would rather say so than sell it.
Nothing is resolved on an HVAC call. The phone is intake and triage: information is captured, urgency is judged, a truck is scheduled. The furnace gets fixed by your technician, in someone's basement, hours later. Defining what counts as "resolved" for a dispatch turns into a word game, and you would be paying for the word game.
Per-minute and per-month are the honest units here. Every model in the table above is still available to you — this is the one we would leave out of your quote, not one you are forbidden to ask for.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
You decide, and we execute it. You tell us the outdoor temperature threshold, which system failures qualify, who in the household changes the answer, and who gets called first. We follow that list rather than a generic one, and every call is logged so you can see afterwards whether the rules are working.
Yes — ServiceTitan and Jobber both. The call comes in, the intake notes are attached, and the job is on the board with the system type and model already filled in. Your technician should not be reconstructing an address from a voicemail at midnight.
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