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last-mile delivery
AI agents and delivery-trained specialists handle scheduling, failed deliveries, and customer preferences in 65+ languages — turning the final stretch into a competitive advantage.
The short version: we bill per resolved issue from $1, and you pay nothing on the ones that are not resolved — which matters here because the second "where is my parcel" call costs you more than the first one earned. If you would rather buy capacity, a shared live team is from $650 a month for 1,500 minutes (about $0.43 a minute) and AI voice is $0.15 a minute.
how it plays out
Delivery time preference change
Misdelivery in multi-unit building
Alternative delivery location request
Access issue during active delivery
the team behind it
real members of the global team Last-Mile Delivery Specialists
65+ Languages
Follow-the-Sun Coverage
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| "Where is my parcel?" — first contact | AI | Low. The scan record is the answer. |
| "Where is my parcel?" — second contact | Live agent | High. The scan has not moved, and a lookup will not help. |
| Change the delivery window or leave-safe instruction | AI | Low, while the parcel is still upstream of the driver. |
| Marked delivered, recipient says it was not | Live agent | High. This becomes a claim, and tone decides how. |
| Damaged on arrival | Live agent | High. Evidence has to be captured while the box is still there. |
| Merchant asking about a batch of failed deliveries | Live agent | High. This is the contract, not one parcel. |
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Peak and disruption weeks, when a weather event or a hub failure triples contacts in two days |
| AI voice | $0.15 | per minute | First-contact "where is my parcel" — the tracking record answers it, at 3am as well as at 3pm |
| Web chat | $0.05 | per session | Delivery-window changes and safe-place instructions from the recipient, before the driver arrives |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | A live team for steady daily volume across email, chat and social |
| Dedicated agent | from $5.80 | per hour, per agent | A dedicated agent who learns your routes, your carrier partners and your exception codes |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Because the first one is a lookup and the second one is a decision. When a customer calls twice about the same parcel, the scan record has usually stopped moving — which means the answer they need is not in the tracking page at all. That call is the last cheap moment before it becomes a refund, a chargeback or a marketplace claim against your merchant. It goes to a person every time, and it is the single best predictor we track.
Both, and the split matters. Recipients want to know where the parcel is and when it will arrive; merchants want to know why a batch failed and what you are doing about it. Those are different conversations with different urgency, and putting them in one undifferentiated queue is how merchant relationships quietly deteriorate. We route them separately and give your merchant contacts a named person rather than whoever is free.
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