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marketing agencies
AI agents and multilingual specialists in 65+ languages handle client check-ins, new business inquiries, and vendor coordination so your creatives stay in the zone.
The short version: a dedicated agent from $5.80 an hour is the tier we lead with for agencies — not because it is cheapest, but because the whole job here is fewer calls reaching your team, and that takes someone who has learned your qualification bar rather than a rotating queue. AI voice at $0.15 a minute and web chat at $0.05 a session screen budget, timeline and service line first. Existing clients, referrals and anything about billing go to a person.
how it plays out
New business opportunity from inbound call
Client requesting campaign analytics
Prospective client exploring agency services
Internal stakeholder advancing project to next phase
the team behind it
real members of the global team Agency-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
Most businesses on this site lose money when the phone goes unanswered. An agency loses money when it gets answered by the wrong person. A strategist who spends an hour scoping a $500 logo enquiry has burned billable time on a deal that was never going to close.
That inverts the usual argument. You are not buying coverage because you miss calls — your team is at their desks. You are buying a filter, so the calendar invites that reach a senior person have already cleared your bar on budget, timeline and service line.
Which is also why the cheap tier fits. Screening is structured work with a right answer, so AI does it at $0.15 a minute, and the calls that are genuinely relationship work — a client chasing a deliverable, a partner sending a referral — go straight to a person. The whole point is that fewer conversations reach your team, not more.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Budget, timeline and scope screening | AI | A strategist's hour spent on a $500 enquiry |
| "Do you do SEO / paid / creative?" | AI | A lost enquiry |
| Booking a discovery call into the right calendar | AI | A slow reply, and they book with someone else |
| An existing client asking where their deliverable is | Human | A renewal |
| A referral from a client or partner | Human | The relationship, not just the deal |
| Anything about invoices, scope creep or a contract dispute | Human | A conversation that should never be scripted |
what comes off the call
We ask your qualifying questions, not generic ones. Everything that clears your bar arrives as a booked call with context attached; everything else gets a courteous answer and a written summary:
Anything below your threshold still gets handled well. A polite, useful reply to a $500 enquiry costs you a few cents and occasionally becomes a referral; an ignored one becomes a review.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Dedicated agent | from $5.80 | per hour, per agent | One team that knows your service lines, retainers and who to route to |
| AI voice | $0.15 | per minute | Qualifying inbound leads before they reach a strategist |
| Web chat | $0.05 | per session | Form fills and chat from campaign landing pages |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | Covering the phone while the whole team is on client calls |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Pitch season and the weeks after a big campaign launch |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
do the arithmetic yourself
An agency comparing answering services almost always compares per-minute rates, which is the wrong unit. Your inbound volume is low. Minutes are not your cost — your strategist's afternoon is.
Put your own numbers in: if a senior person's time is worth H an hour and an unqualified discovery call burns forty minutes including the context switch back, each one costs you about 0.67H. Count how many of last month's inbound calls were never going to become clients. That product is what you are actually buying down.
Against that, the difference between the $0.15 tier and the $5.80 tier is rounding. The expensive mistake is not overpaying per minute; it is a cheap screen that lets three bad-fit calls a week through to a principal.
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
where AI should not be
An existing client chasing a deliverable
This is a renewal conversation whether or not anyone calls it that. A client who has to explain their own account to a bot has just learned something about how much you value the relationship.
A referral from a client or partner
Referrals arrive warm and expect to be treated that way. Whoever sent them will hear about the experience. A person takes it, names the referrer back to them, and gets it in front of the right lead the same day.
Invoices, scope creep and contract disputes
Anything about money already spent needs judgment and a careful record. We take the details and route them; we do not improvise a position on your behalf.
A pitch or RFP deadline
Time-boxed opportunities where being an hour late is the same as not responding. These reach a person who knows your pitch calendar and can tell whether the team can actually take it on.
a model we're not selling you
Most vendors in this category sell coverage: pick up more, miss less. For an agency that is close to selling you the problem. You do not want every caller reaching you — you want the ones who were never a fit to be handled well and stopped. Handled well matters, because the person you decline today refers someone next quarter.
We also do not quote agencies per resolution, even though we run that model from $1 per resolved issue. Nothing on an agency's inbound line is a resolution — it is qualification, and the outcome is a judgement about fit, not a closed ticket. Billing per resolution here would reward volume, which is precisely the wrong incentive to hand a screening team.
And we will say plainly what a screen cannot do: it cannot tell you whether a $40k retainer is real. It can tell you the budget stated, the timeline stated, the service line, who referred them and what they have tried already — so the call you take is one you chose to take. Every pricing model above remains open to you; this is the one we would start with.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
That is the main reason agencies use us. We ask your qualifying questions — budget band, timeline, service line, decision-maker — and only the ones that clear your bar get a calendar invite. Everything else gets a courteous answer and a written summary, so nobody on your team spends an hour on a $500 enquiry.
Probably at the AI tier, not the live tier. At $0.15 a minute a handful of calls costs a few dollars a month, and the half-seat minimum means you are not buying capacity you will not use. If the phone genuinely rings twice a week, be honest with yourself — your mobile may still be the right answer.
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