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moving & storage
AI agents and relocation-trained specialists handle booking inquiries, schedule changes, and damage claims in 65+ languages — so customers feel supported through every step of their move.
The short version: AI voice at $0.15 a minute takes quote enquiries, date availability and storage-unit questions. A person takes damage claims, delivery disputes and any move already in progress. Live agents from $300 a month including 500 minutes. Movers lose more jobs to a slow first reply than to price — the customer calling you is calling three companies today.
how it plays out
Time-sensitive moving quote request
Damage claim requiring documentation
Storage extension request
Commercial move date change
the team behind it
real members of the global team Relocation Specialists
65+ Languages
Follow-the-Sun Coverage
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| AI voice | $0.15 | per minute | Quote enquiries and date availability — the call that decides whether you are even in the running |
| Web chat | $0.05 | per session | Storage-unit questions: sizes, access hours, what is allowed, month-to-month terms |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | Evenings and weekends, when people actually plan moves and your office is closed |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Peak season — the last week of the month and the summer, when a normal day's volume arrives in an afternoon |
| Dedicated agent | from $5.80 | per hour, per agent | A dedicated agent who knows your truck sizes, your crews and the moves you will not take |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| "Are you available on the 30th?" | AI | Low. Calendar lookup, and the answer is the same at 9pm. |
| Storage unit sizes, access hours, pricing | AI | Low. Published facts, read verbatim. |
| Quote for a standard local move | AI, human backup | Medium. Capture and schedule the survey; stairs and pianos need a person. |
| "Something was broken / is missing" | Live agent | High. Claims start here, and tone decides how they end. |
| Crew is late, customer is standing in an empty apartment | Live agent | High. This is the review being written in real time. |
| Long-distance or commercial move enquiry | Live agent | High. One of these is worth many local jobs. |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We integrate with Jobber, ServiceTitan and Skimmer, so a booking taken at 9pm on a Sunday is on the schedule before your first truck moves Monday morning, with the intake notes attached to the job. If you run something else, tell us what it is and we will tell you straight whether we connect to it today or whether it needs building.
your existing software
Jobber 
ServiceTitan Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
We take the details and book the survey — we do not price a move from a phone description, because that is how movers end up eating stairs, long carries and a piano nobody mentioned. What we collect is the origin and destination, floor and lift access at both ends, approximate room count or inventory, date and flexibility, special items, whether packing is needed, and how they found you. If your rate card is genuinely fixed for standard local moves, we will read it verbatim.
Per-minute and monthly-minute pricing both track the spike and drop back afterwards, which is the point — you are not paying for month-end capacity on the 12th. If you would rather have dedicated people through the summer than shared capacity, five days is our normal window to staff a live account, which means the decision can be made in May and be running for June.
start
See how AI keeps your moving business responsive during peak season.