payroll

When payday goes wrong, everything else stops.

AI agents and multilingual specialists that handle pay discrepancies, tax withholding questions, and direct deposit issues in 65+ languages — because payroll errors don't wait until Monday.

The short version: a named, dedicated agent from $5.80 an hour, because a payroll question is somebody asking where their pay went and the answer has to be right and recorded. AI voice at $0.15 a minute handles payslip access, deadline reminders and how-to questions. Anything about a wrong or missing payment goes to a person.

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how it plays out

Real contacts, minute by minute.

Phone Spanish

"My paycheck is short this period"

Pay discrepancy — most emotionally charged call type

Employee calls in Spanish reporting lower-than-expected pay
AI pulls pay stub details and compares to prior period
Identifies the variance: additional pre-tax deduction for benefits enrollment
Explains the deduction line by line and confirms net pay is accurate

Handled without escalation discrepancy explained

Web Chat English

"How do I update my W-4?"

Withholding changes spike after life events

Employee opens chat asking how to update tax withholdings
AI provides step-by-step guide to access W-4 in self-service portal
Explains how changes affect take-home pay with simple examples
Confirms update was submitted and shows next payroll effective date

Resolved automatically W-4 updated

Email Portuguese

"My direct deposit went to the wrong account"

Critical payroll error — needs immediate action

Employee emails in Portuguese about misdirected deposit
AI verifies current banking info on file and identifies recent change
Initiates trace request with bank and checks reversal eligibility
Escalates to payroll operations with pre-assembled case details

Escalated with full context trace initiated

SMS Mandarin

"Where is my year-end tax form?"

W-2/1099 requests peak in January

Employee texts in Mandarin asking about their W-2
AI checks form generation status and confirms mailing/electronic date
Sends secure link to download electronic copy from portal
Provides instructions for accessing historical forms if needed

Instant resolution tax form delivered

the team behind it

Faces, not a queue.

real members of the global team

Payroll-Trained Specialists

Knowledgeable in federal and multi-state payroll tax requirements and deadlines
Experienced with platforms: ADP, Paychex, Paylocity, Gusto, UKG
Trained to handle sensitive pay discrepancy conversations with empathy and accuracy

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

what it costs

Published rates, so you can do the arithmetic first.

Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.

Option	Published price	Per minute	What it's for
Dedicated agent	from $5.80	per hour, per agent	A named dedicated agent for pay disputes and anything an employee may escalate to their employer
AI voice	$0.15	per minute	Payslip access, portal login and cut-off-date questions — repetitive, and they all arrive in the same week
Web chat	$0.05	per session	Employer-side how-to questions from your website
Live shared team	from $300 / month	includes 500 min → ≈ $0.60/min	A shared live team for steady volume between pay runs
Live shared team	from $650 / month	includes 1,500 min → ≈ $0.43/min	Pay-run week and year-end, when a month of contacts arrives in four days

Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.

Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.

who takes which call

Route by the cost of getting it wrong.

Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.

The call	Route to	Cost of getting it wrong
How to access a payslip, portal login	AI	Low. Documented process with one right answer.
Cut-off dates and pay-run calendar	AI	Low. Published facts.
"My pay is wrong" or "I was not paid"	Live agent	High. Someone cannot pay their rent and is not in a mood to wait.
Tax code, deduction or garnishment question	Live agent	High. Getting it wrong creates a liability for your client.
Employer reporting a failed pay run	Live agent	High. This is the contract, and the clock is loud.
Data-correction request on an employee record	Live agent	High. Identity verification and a record of who authorised it.

setup

Five days to put the right person on it.

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

your existing software

It goes into your system, with a record of who said what.

We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.

questions

What buyers ask before they sign.

How much does it cost?

AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

Do your agents interpret tax codes or deductions?

No. They read back what is in the record and what your documentation says, and anything that requires interpretation goes to your specialists with the question captured verbatim. A payroll support agent guessing at a deduction creates an exposure for your client and eventually for you. Where the answer is genuinely documented, we will give it consistently; where it is not, the honest reply is "we will have that confirmed" plus a fast escalation.

Pay-run week triples our volume. How does that price?

Per-minute and monthly-minute pricing both track the spike and fall back afterwards, which is the point — you are not paying pay-run capacity on a quiet Tuesday. If you would rather have the same named people through year-end than shared capacity, five days is our normal window to staff a live account, so the decision can be made in November and be running for December.

compliance

Data Security & Compliance

Access-controlled handling of employee financial data, logged per agent
IRS wage reporting accuracy and W-2/1099 distribution requirements
State-specific payroll tax withholding and reporting compliance
FLSA and state wage-hour law awareness in employee communications

also worth reading

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See how AI handles payroll support without putting sensitive data at risk

We'll demonstrate pay stub inquiries, withholding updates, and tax form delivery with your payroll platform.

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