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plumbing
AI agents and plumbing-trained specialists handle emergency calls, book service appointments, and capture new leads in 65+ languages around the clock.
The short version: AI voice is $0.15 a minute and live agents start at $300 a month for 500 minutes. AI takes quotes, scheduling and service-area questions; a person takes active leaks, because the first thing that call needs is not a booking. We integrate with ServiceTitan and Jobber.
how it plays out
Active pipe burst with flooding in progress
Water heater failure with no hot water
Toilet overflow that basic tools cannot resolve
Renovation plumbing project inquiry
the team behind it
real members of the global team Plumbing-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
Every other trade on this site has emergencies that hold still. A furnace that is out at 11pm is still out at midnight. A leak is not like that — it is actively destroying the customer's house while the phone is ringing.
Which means the most valuable thing that call can produce is not an appointment slot. It is somebody calmly saying: go to the shutoff valve, it is usually near the meter or under the sink, turn it clockwise, tell me when it stops.
An automated line books the visit. A person stops the water first and then books the visit — and the customer who was talked through shutting off their own main at 2am does not shop your quote in the morning.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| AI voice | $0.15 | per minute | Quotes, service-area checks, callout fees, scheduled-work booking |
| Web chat | $0.05 | per session | Website quote forms and chat while you are under a sink |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | After-hours cover so a burst pipe reaches a person, not a machine |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Freeze events and the week after, when every plumber in town is booked |
| Dedicated agent | from $5.80 | per hour, per agent | Your rate card, your escalation rules, one team that knows your routes |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| "What do you charge for a callout?" | AI | A lost quote |
| Booking a scheduled repair or install | AI | An annoyed customer |
| "Do you service my area?" | AI | A lost lead |
| "There is water coming through my ceiling" | Human | Every minute is more damage — and the customer remembers who stopped it |
| Any smell of gas | Human | A safety call that must never wait |
| Sewage backing up into another unit | Human | An insurance claim that needs documenting properly |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We integrate with Jobber, ServiceTitan and Skimmer, so a booking taken at 9pm on a Sunday is on the schedule before your first truck moves Monday morning, with the intake notes attached to the job. If you run something else, tell us what it is and we will tell you straight whether we connect to it today or whether it needs building.
your existing software
Jobber 
ServiceTitan Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.
what comes off the call
Plumbing dispatch fails on parts. These fields come back on every call so the van leaves with the right ones:
It reaches you by SMS and lands in ServiceTitan or Jobber as a job with the notes attached.
where AI should not be
An active leak
The caller needs to be talked to the shutoff valve before anything else happens. That is a live conversation with someone who can hear panic and slow it down, not a form that collects an address.
Any smell of gas
A person tells them to leave the building and call the utility, and notifies you the same minute. There is no version of this that waits in a queue.
Sewage backup and anything crossing into another unit
These become insurance and liability matters fast, especially in a multi-unit building. A person takes a careful, timestamped account and escalates it correctly.
Pushback on a repipe or water-heater quote
A customer objecting to a four-figure quote is comparing you to two other bids right now. That is a conversation for someone who can listen and get the objection to you while it still matters.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Yes, and it is the first thing they do on a leak call. Where the shutoff usually is, which way it turns, what to do if it is seized, and when to tell the customer to shut off the water heater as well. We work from your instructions, and if you would rather we simply dispatch and say nothing, we do that instead.
You set them — what qualifies for a night callout, what your after-hours rate is, who gets called first and what happens if they do not answer. We work your list, and every call is logged so you can check afterwards whether the rules are costing you or saving you.
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