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property management
AI agents and multilingual specialists in 65+ languages manage maintenance requests, lease inquiries, and tenant communications day and night.
The short version: AI voice is $0.15 a minute and live agents start at $300 a month for 500 minutes. AI takes routine maintenance, listing and rent questions; a person takes no-heat, no-water and anything with police or fire involved. English and Spanish share one queue, and every call is logged with a timestamp.
how it plays out
Emergency maintenance call after hours
Lease renewal inquiry from current tenant
Prospective tenant application inquiry
Non-urgent maintenance request via text
the team behind it
real members of the global team Property Management-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
A property manager answers two completely different phones on the same line. Owners are the customer. Tenants are the obligation — and the ones who actually call, at volume, about things that are urgent to them and routine to you.
Most answering services treat both the same way, which is how a manager ends up with a message log full of "tenant called about the dishwasher" and no idea that a landlord tried to reach them twice about a renewal.
The split we recommend follows that reality. AI absorbs the tenant volume that has a right answer — rent dates, portal resets, parking, when the plumber is coming — while a person handles habitability, safety and anything an owner says. That is not an efficiency trade. It is making sure the phone reflects who actually pays you.
where AI should not be
Anything on the habitability list
No heat, no water, no power, sewage backup, gas smell. These have legal clocks attached in most jurisdictions. A person confirms the details, follows your escalation list, and keeps calling until somebody picks up.
An owner on the line
Owners are the customer. A frustrated owner asking why a unit is still vacant, or why an invoice looks wrong, is a management contract deciding whether to renew. It reaches a person, every time.
Police, fire, or a break-in
Anything with emergency services already involved needs judgment, not a script. A person establishes whether anyone is hurt, what has been secured, and who at your company needs to know tonight rather than Monday.
Evictions and disputes
Notices, non-payment conversations and anything a lawyer might later read a transcript of. We take a message and a careful record; we do not improvise on your behalf.
what comes off the call
Half of property maintenance delay is a vague ticket. We work your intake questions so the vendor you dispatch has enough to bring the right parts on the first visit:
It goes into Jobber, ServiceTitan or your own system as a job, and every call keeps a timestamped record. If a tenant later claims they reported a leak three weeks ago, you can check rather than argue.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Dedicated agent | from $5.80 | per hour, per agent | One team that knows your buildings, your vendors and your escalation rules |
| AI voice | $0.15 | per minute | Routine maintenance requests, rent questions, showing enquiries |
| Web chat | $0.05 | per session | Prospective tenants asking about listings at 11pm |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | After-hours cover so emergencies reach a person, not a machine |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Portfolios where the phone rings all day across several buildings |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Non-urgent maintenance request | AI | A slower fix |
| "Is the two-bedroom still available?" | AI | A lost applicant |
| Rent due dates, portal resets, parking rules | AI | An annoyed tenant |
| No heat, no water, flooding, gas smell | Human | A habitability claim, and a tenant who calls the city instead of you |
| Lockout, break-in, anything involving police or fire | Human | A situation no script covers |
| Eviction, dispute, or an owner who is unhappy | Human | A legal exposure or a lost management contract |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Yes — you tell us what counts as an emergency in your buildings, who gets called first, and what happens if they do not answer. We work your list, not a generic one, and every call is logged with a timestamp so there is a record if a tenant later disputes it.
Spanish shares the same queue with native speakers in our Bolivia and Nicaragua centres, and we cover 60+ more languages. For a portfolio with a mixed tenant base this usually matters more than anything else on this page.
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