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restaurants
AI agents and multilingual hospitality specialists handle reservations, dietary inquiries, and event bookings in 65+ languages — so every seat gets filled.
The short version: a live shared team from $300 a month including 500 minutes is the tier that matters here, because the calls worth money are the ones a busy floor cannot take — large-party bookings, private events, catering. AI voice at $0.15 a minute covers hours, directions, allergen basics and simple reservations. A table that goes empty at 7pm cannot be sold at 10pm.
how it plays out
Large party reservation with special occasion
Dietary accommodation inquiry before visiting
Private event inquiry requiring coordination
Last-minute schedule adjustment
the team behind it
real members of the global team Restaurant-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | Large-party and private-event enquiries, which are worth many covers and need a person who can negotiate |
| AI voice | $0.15 | per minute | Hours, location, parking and "are you open on the holiday" — the calls that interrupt service for nothing |
| Web chat | $0.05 | per session | Simple reservations and waitlist questions off your site, at any hour |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Weekend and peak-service cover, when every phone call pulls someone off the floor |
| Dedicated agent | from $5.80 | per hour, per agent | A dedicated agent who knows your menu, your allergen policy and what you will and will not accommodate |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Hours, address, parking, holiday opening | AI | Low. Published facts with one right answer. |
| Standard two- to four-person reservation | AI | Low. It is a calendar write, and it works at 2am. |
| Party of twelve, private room, set menu | Live agent | High. One booking can be worth a slow weeknight. |
| Catering or event enquiry | Live agent | High. These convert on responsiveness and judgement. |
| Allergy or dietary question beyond the printed policy | Live agent | High. A confident wrong answer here is a health incident. |
| Complaint about a meal or a bill | Live agent | High. This is the review being decided. |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
The bookings your online system cannot take. Online tools are built for two to four covers at a standard time — they are not built for "we have fourteen people, one is coeliac, can you do a set menu on the 22nd". Those calls need someone who can say yes, no, or "let me check with the kitchen", and they are worth several ordinary tables each. Everything routine still goes to your booking system; we are not asking you to replace it.
Only what you have written down. We will read your allergen policy and your ingredient list back verbatim, and for anything beyond that a person takes the call and escalates to your kitchen rather than guessing. We would rather lose a booking than have an agent improvise about nuts. Tell us where the line is and we will hold it exactly.
start
See how AI turns missed calls into confirmed reservations.