Unified CCaaS platform Voice, chat, QA, and workforce management — unified. Local Phone #
Global DID New Local numbers, 150+ countriesChoose Your Model
Enhance Your Team
Answering Service
spas & massage
AI concierge agents and multilingual wellness specialists manage bookings, package inquiries, and guest preferences in 65+ languages so your spa runs smoothly.
The short version: a live shared team from $300 a month including 500 minutes, because a treatment room that sits empty at 2pm cannot be sold at 6pm and refilling it is an outbound call somebody has to make. AI voice at $0.15 a minute covers hours, pricing, gift cards and standard bookings. Complaints, group bookings and anything about a therapist go to a person.
how it plays out
Special occasion package booking with scheduling complexity
Gift card redemption and treatment selection
Health-sensitive service recommendation
Cultural accommodation request
the team behind it
real members of the global team Spa-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | Filling same-day cancellations from the waitlist — the outbound work that recovers the hour |
| AI voice | $0.15 | per minute | Hours, treatment pricing and gift-card questions — constant, repetitive, and they interrupt the floor |
| Web chat | $0.05 | per session | Standard single-treatment bookings from your website at any hour |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Holiday and gift-card season, when enquiry volume multiplies for six weeks |
| Dedicated agent | from $5.80 | per hour, per agent | A dedicated agent who knows your therapists, your treatment menu and your cancellation policy |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Hours, pricing, gift-card balance | AI | Low. Published facts, same answer at midnight. |
| Booking a standard single treatment | AI | Low. Calendar write, one right answer. |
| Same-day cancellation → refill the room | Live agent | High. That hour expires at the end of the hour. |
| Group booking, spa party, corporate day | Live agent | High. One of these is worth a slow midweek. |
| "I want to request / avoid a specific therapist" | Live agent | Medium to high. Usually there is a reason behind it. |
| Complaint about a treatment or a charge | Live agent | High. The review is decided in this call. |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
For single treatments at standard times, probably not much — keep your online booking. What online tools cannot do is the group booking, the spa party, the corporate half-day, or the caller who wants to know whether a treatment is suitable while pregnant. Those are the calls worth several ordinary bookings each, and they are exactly the ones that arrive while your floor is fully occupied.
We work the waitlist outbound, which is the only thing that actually recovers the hour. An empty 2pm treatment room is therapist time you have already paid for and it cannot be sold later in the day. Our agents call the clients who wanted that window, offer it, and handle the negotiation. Two or three recovered slots a month generally covers the monthly cost — count last month's late cancellations in your own booking system and you can check that yourself.
start
See how leading spas create smooth guest journeys from booking to aftercare