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translation services
AI agents and multilingual specialists in 65+ languages handle quote requests, project coordination, and linguist scheduling so your team delivers on deadline.
The short version: AI voice at $0.15 a minute and web chat at $0.05 a session handle quote requests, turnaround questions and file-format queries — most of a translation agency's inbound. A named, dedicated agent from $5.80 an hour takes quality disputes, certified and sworn work, and anything with a court or immigration deadline attached.
how it plays out
Rush translation request with tight deadline
Enterprise client exploring recurring localization partnership
Individual client needing certified translation
Linguist completing delivery and requesting routing
the team behind it
real members of the global team Translation-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Dedicated agent | from $5.80 | per hour, per agent | A named dedicated agent for certified work and clients with recurring, deadline-bound projects |
| AI voice | $0.15 | per minute | Quote requests, turnaround and file-format questions — high volume with documented answers |
| Web chat | $0.05 | per session | Web chat for pre-sale questions, where reply speed decides the job |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | A shared live team for steady project-coordination contact |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Bid season and large-tender periods, when enquiry volume rises sharply for a few weeks |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Rates, turnaround, accepted file formats | AI | Low, where the rate card is published. |
| Project status on an existing job | AI | Low. The record is the answer. |
| Certified, sworn or notarised translation request | Live agent | High. Requirements vary by jurisdiction and getting it wrong wastes the deadline. |
| Quality dispute on a delivered translation | Live agent | High. This is the account, and defensiveness loses it. |
| Court or immigration deadline in play | Live agent | High. A missed filing is not recoverable by apologising. |
| Rare language pair or specialist subject matter | Live agent | High. Promising a linguist you cannot source is worse than declining. |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
We read back your published rate card and capture everything you need to price it properly — language pair, word count or file, subject matter, certification requirement, deadline, and target jurisdiction if it is certified work. What we will not do is invent a per-word rate for a rare pair or a specialist domain. Quoting a job you then cannot staff at that price is how agencies lose money on the work they win.
We are not proposing to do your translation — we answer the phone and the chat around it. The overlap that does help is that English and Spanish share one queue on our side with native-speaking agents, plus 60+ more languages, so a client calling in their own language is not an escalation. If what you actually need is linguists rather than coordinators, say so and we will tell you plainly that this is not the service.
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