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warehousing
AI agents and warehouse-trained specialists handle inventory inquiries, receiving coordination, and fulfillment status updates in 65+ languages — so your team stays on the floor, not on hold.
The short version: a shared live team from $650 a month for 1,500 minutes (about $0.43 a minute) is the tier that fits most 3PLs, because your contacts are fewer but heavier than a consumer brand's. Per resolved issue from $1 is available where the work is genuinely resolution. AI voice at $0.15 a minute takes inbound-appointment booking and dock scheduling.
how it plays out
Receiving confirmation for inventory planning
Real-time inventory availability check
Fulfillment accuracy issue
Large outbound coordination request
the team behind it
real members of the global team Warehouse Operations Specialists
65+ Languages
Follow-the-Sun Coverage
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Book or change an inbound dock appointment | AI | Low. Calendar task with one right answer. |
| Stock level or order status lookup | AI | Low, where the record is the answer. |
| Short shipment or a count discrepancy | Live agent | High. This becomes a claim between you and your client. |
| Damage found at receiving | Live agent | High. Evidence and timing decide who pays. |
| Client asking why their SLA slipped last week | Live agent | High. This is a contract conversation. |
| Carrier arrived outside the window | Live agent | Medium to high. Someone has to make a call about the dock. |
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Peak-season volume and client onboarding waves, when questions arrive faster than your ops team can answer them |
| AI voice | $0.15 | per minute | Dock and inbound-appointment scheduling — repetitive, structured, and it happens outside office hours |
| Web chat | $0.05 | per session | Stock-level and order-status lookups for your clients' teams |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | A live team for the steady flow of exceptions, short-shipments and paperwork questions |
| Dedicated agent | from $5.80 | per hour, per agent | A dedicated agent who learns your WMS process, your client accounts and your cut-off times |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
It changes almost everything about how the queue should be built. B2B contacts are fewer, longer, and each one is attached to a contract — so speed matters less than continuity and accuracy. That is why we would usually put a named dedicated agent on your client accounts rather than a rotating shared queue, and why the record of what was said matters as much as the answer. Nobody escalates a consumer chat to a quarterly business review; your clients do.
We work inside the system you already run rather than handing you a second inbox — that is the default, not an upgrade. What we will not do is claim a connector we have not built. Tell us which WMS you are on and we will say straight whether we connect to it today or whether it needs building, before you sign anything. Every contact leaves a timestamped record either way.
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See how AI handles warehouse inquiries so your operations keep moving.