Insights & Strategy
Industry Insights
Page 2 of 3
Industry Insights
Australia's Right to Disconnect and After-Hours Support
Australia's right to disconnect reshaped after-hours support: short-term rental guests message at night, but staff should not carry the burden.
Jun 18, 2026 · 8 min
Industry Insights
Mother's Day Support Spikes for Beauty Device Brands
See how beauty tech brands scale Mother's Day support with multilingual teams, proactive logistics, and HeroDash. Build your peak support plan.
May 13, 2026 · 9 min
Industry Insights
9 Ecommerce Apology Mistakes to Avoid
Bad apology language can turn one support ticket into a lost customer. Use these ecommerce service recovery scripts instead.
May 9, 2026 · 9 min
Industry Insights
German 3D Printer Support for Evening Buyers
How native German technical support helps 3D printer sellers answer evening questions, protect conversion, and turn support data into product insight.
May 8, 2026 · 8 min
Industry Insights
The Invisible Support Behind Your Online Order
My daughter's Shein package was delivered by GOFO — whose customer service we run. Here's how Callnovo powers support across the entire e-commerce ecosystem.
Mar 20, 2026 · 8 min
Industry Insights
We Keep Getting Calls From M&A Firms Pitching AI Deals. The 'Boring' BPO Market Is Suddenly Hot.
Sierra hit $10B. A16Z wants to unbundle the $300B BPO market. From inside the industry, the AI transition is messier than pitch decks suggest.
Mar 10, 2026 · 9 min
start
Want to talk about your support operation?
A 30-minute conversation with a real Callnovo team member. No commitment.