HeroShift
The Right Agents, at the Right Time
AI predicts call volume and auto-generates schedules that cut costs, reduce wait times, and keep agents happy.
Weekly Schedule
AI Optimized
Mon
6am-2pm
2pm-10pm
Tue
6am-3pm
3pm-10pm
Wed
6am-2pm
1pm-10pm
Thu
6am-2pm
2pm-10pm
Forecasted volume
What Can HeroShift Do?
Smart workforce management that balances cost and service
Volume Forecasting
AI analyzes historical patterns, seasonality, and external factors to predict demand 30 days out with 95% accuracy.
95% forecast accuracyShift Scheduling
Auto-generate schedules that match staffing to predicted volume. Respects agent preferences, skills, and labor rules.
Auto-generated schedulesPTO Management
Agents request time off in the app. AI approves or flags based on coverage impact. No more spreadsheet juggling.
Automated PTO approvalOvertime Optimization
Reduce overtime costs by redistributing shifts before overtime triggers. AI finds the cheapest way to meet SLAs.
30% less overtimeMulti-Skill Routing
Schedule agents based on skill sets, not just headcount. Match language skills, product expertise, and channel preferences to demand.
Skill-based staffingIntraday Management
When actual volume deviates from forecast, get real-time recommendations to rebalance. Send agents home early or call in backup.
Real-time adjustmentsScheduling That Thinks Ahead
AI Forecasting
Machine learning models trained on your data. Accounts for holidays, marketing campaigns, product launches, and weather events.
Auto-Schedule Generation
One click generates optimized schedules. Balances coverage, costs, agent preferences, and compliance with labor laws.
Adherence Tracking
Real-time monitoring of schedule adherence. Know instantly when agents are off-schedule and track patterns over time.
Multi-Timezone Support
Manage global teams across time zones from one dashboard. Schedules automatically adjust for local time and holidays.
Scenario Planning
Model "what if" scenarios before committing. See the impact of adding/removing agents, changing hours, or new campaigns.
60% Less scheduling time
30% Lower overtime costs
15% Better SLA performance
Connects to Your Tools
Works with your existing systems
HeroDashHeroTrackGoogle CalendarBambooHRWorkdayZapier
Plus REST API for payroll and HRIS integrations
Ready to Optimize Your Workforce?
See HeroShift in action with a personalized demo.