HeroCoach
From New Hire to Top Performer, Faster
Guided training paths, real-time coaching alerts, and certification tracking. Get agents productive in days, not weeks.
Agent Training Sarah K. · Week 2
72% Complete
✓ Product Knowledge 94%
✓ Call Handling Basics 88%
▶ Escalation Procedures In Progress
● Advanced Troubleshooting Locked
Certification: On track for Day 14
What Can HeroCoach Do?
Everything you need to build a high-performing support team
Onboarding Programs
Structured onboarding paths that take agents from zero to confident. Auto-unlock modules as prerequisites are met.
40% faster rampSkill Assessments
Test agents before they go live. Simulated scenarios, knowledge quizzes, and role-play evaluations.
Test before they go liveReal-Time Coaching
AI monitors live calls and chats, surfacing coaching opportunities to supervisors. Whisper mode for in-call guidance.
Live call coachingCertification Tracking
Track who's certified for what. Auto-expire certifications, send renewal reminders, maintain audit-ready records.
Compliance-ready recordsKnowledge Base
Searchable library of training materials, SOPs, and best practices. Version-controlled and always up to date.
Self-serve learningPerformance Gaps
AI analyzes QA scores and customer feedback to identify exactly what each agent needs to improve. Targeted, not generic.
AI-identified gapsTrain Smarter, Not Harder
Guided Training Paths
Create multi-step learning journeys with prerequisites, quizzes, and practical exercises. Agents see exactly what's next.
Live Coaching Alerts
Get notified when agents struggle on calls. One-click whisper mode lets supervisors coach without the customer hearing.
Knowledge Tests
Multiple-choice, scenario-based, and open-ended assessments. Auto-graded with detailed feedback for each question.
Gap Analysis
Connects with HeroScore to identify weak areas. Automatically recommends training modules based on actual performance data.
Progress Dashboards
Real-time visibility into team and individual progress. Track completion rates, scores, and time-to-certification.
40% Faster agent ramp time
3x Knowledge retention
25% Lower agent attrition
Connects to Your Stack
Works alongside your existing tools
HeroScore HeroDash Slack Google Workspace Zoom Zapier
Plus REST API for custom LMS integrations
Ready to Build a Better Team?
See HeroCoach in action with a personalized demo.