Payroll

When payday goes wrong, everything else stops.

AI agents and multilingual specialists that handle pay discrepancies, tax withholding questions, and direct deposit issues in 65+ languages — because payroll errors don't wait until Monday.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Phone

"My paycheck is short this period"

Pay discrepancy — most emotionally charged call type

  1. Employee calls in Spanish reporting lower-than-expected pay
  2. AI pulls pay stub details and compares to prior period
  3. Identifies the variance: additional pre-tax deduction for benefits enrollment
  4. Explains the deduction line by line and confirms net pay is accurate
Handled without escalation discrepancy explained
Web Chat

"How do I update my W-4?"

Withholding changes spike after life events

  1. Employee opens chat asking how to update tax withholdings
  2. AI provides step-by-step guide to access W-4 in self-service portal
  3. Explains how changes affect take-home pay with simple examples
  4. Confirms update was submitted and shows next payroll effective date
Resolved automatically W-4 updated
Email

"My direct deposit went to the wrong account"

Critical payroll error — needs immediate action

  1. Employee emails in Portuguese about misdirected deposit
  2. AI verifies current banking info on file and identifies recent change
  3. Initiates trace request with bank and checks reversal eligibility
  4. Escalates to payroll operations with pre-assembled case details
Escalated with full context trace initiated
SMS

"Where is my year-end tax form?"

W-2/1099 requests peak in January

  1. Employee texts in Mandarin asking about their W-2
  2. AI checks form generation status and confirms mailing/electronic date
  3. Sends secure link to download electronic copy from portal
  4. Provides instructions for accessing historical forms if needed
Instant resolution tax form delivered

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

Payroll-Trained Specialists

  • Knowledgeable in federal and multi-state payroll tax requirements and deadlines
  • Experienced with platforms: ADP, Paychex, Paylocity, Gusto, UKG
  • Trained to handle sensitive pay discrepancy conversations with empathy and accuracy

Data Security & Compliance

  • SOC 2 Type II compliant handling of employee financial data
  • IRS wage reporting accuracy and W-2/1099 distribution requirements
  • State-specific payroll tax withholding and reporting compliance
  • FLSA and state wage-hour law awareness in employee communications

See how AI handles payroll support without putting sensitive data at risk

We'll demonstrate pay stub inquiries, withholding updates, and tax form delivery with your payroll platform.

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