SaaS

Your Users Churn When Support Queues Grow

AI agents and multilingual human specialists resolve onboarding questions, billing disputes, and technical issues in 65+ languages — before frustration becomes cancellation.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Live Chat

"I can't figure out how to connect my CRM integration"

Onboarding friction during trial period

  1. Customer opens live chat from the integrations settings page
  2. AI detects account is in trial, identifies CRM type from workspace metadata
  3. Walks customer through OAuth connection with step-by-step screenshots
  4. Confirms data sync is active and schedules a follow-up check in 24 hours
Handled without escalation Trial saved
Email

"Why was I charged twice this month?"

Billing dispute from annual plan holder

  1. AI parses email in German, pulls billing history from Stripe
  2. Identifies duplicate charge caused by plan upgrade mid-cycle
  3. Issues prorated refund automatically and sends itemized breakdown
  4. Confirms corrected invoice in German with PDF attachment
Resolved automatically Refund issued
WhatsApp

"Our dashboard has been loading slow all morning"

Performance complaint from paying customer

  1. AI checks system status page and identifies regional latency spike
  2. Confirms the issue is known and engineering is investigating
  3. Provides estimated resolution window and workaround via API endpoint
  4. Sends proactive update once the incident is resolved
Instant resolution Proactive follow-up sent
Phone

"We need to add 50 seats before our board meeting Friday"

Urgent enterprise seat expansion request

  1. Human agent takes call in native Japanese, pulls up account
  2. Confirms volume pricing tier and applies enterprise discount
  3. Provisions 50 seats immediately with SSO pre-configured
  4. Emails license summary and updated contract to the admin
Seats live in minutes Enterprise deal expanded

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

SaaS-Trained Specialists

  • Integration troubleshooting across Stripe, Salesforce, HubSpot, and REST APIs
  • Subscription billing logic including prorations, upgrades, and dunning recovery
  • Onboarding guidance tailored to trial users, SMBs, and enterprise accounts

See How AI Keeps Your SaaS Users Happy

We'll walk you through a live demo using your actual product workflows.

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