Social Services
The people who need help most are least likely to speak English
AI agents handle benefit inquiries, case status checks, and resource referrals in 65+ languages, removing language barriers from critical safety-net services.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"I need help with food assistance for my family"
SNAP/food assistance inquiry from refugee family
- AI responded in Somali and asked household details
- Screened for food assistance program eligibility
- Provided list of required documents for application
- Scheduled in-person appointment at nearest office
Appointment booked family connected to services
Web Chat
"When will I receive my next benefit payment?"
Payment status check from benefits recipient
- AI verified identity through case number and date of birth
- Pulled payment schedule from benefits management system
- Confirmed next payment date and amount in Spanish
- Flagged that recertification was due next month with deadline
Payment confirmed recertification reminder sent
Email
"My caseworker hasn't returned my calls in two weeks"
Escalation request from frustrated client
- AI logged the communication gap with timestamps
- Verified assigned caseworker and current caseload status
- Sent priority follow-up flag to caseworker's supervisor
- Provided client with alternative contact and expected response time
Escalation processed client not lost to follow-up
SMS
"Where can I find free English classes near me?"
Community resource referral for new immigrant
- AI asked for zip code and schedule preferences
- Searched community resource database for ESL programs
- Provided three nearby options with registration info in Mandarin
- Offered referrals for additional settlement services
Resources shared integration supported
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Social Services Specialists
- Benefits eligibility screening and application assistance across programs
- Trauma-informed communication for vulnerable and at-risk populations
- Multilingual case navigation for housing, food, and healthcare access
Remove language barriers from safety-net services
See how social service agencies reach every community they serve