HeroScore

Score Every Interaction. Miss Nothing.

AI scores 100% of your calls and chats automatically. Custom rubrics, sentiment analysis, and real-time alerts — so quality is never a guess.

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Quality Score Call #4,218 · 4m 32s
92 /100
Greeting 98%
Resolution 88%
Compliance 95%
Customer sentiment: Positive

What Can HeroScore Do?

Automated quality assurance that catches what humans miss

Call Scoring

Every call is transcribed, analyzed, and scored against your rubrics. No sampling, no bias — 100% coverage.

100% of calls scored

Chat QA

Same scoring rubrics work across voice and text. Chat, email, WhatsApp — consistent quality everywhere.

Cross-channel consistency

Compliance Monitoring

Flag compliance violations in real-time. Required disclosures, prohibited language, verification steps — all tracked automatically.

Real-time violation alerts

Agent Benchmarking

Compare agent performance across teams, shifts, and locations. Identify top performers and those who need coaching.

Team-level insights

Custom Rubrics

Build scoring criteria that match your standards. Weight categories differently, add industry-specific checks, adjust as needed.

Fully customizable

Trend Analysis

Spot quality shifts before they become problems. Weekly trends, category breakdowns, and automatic anomaly detection.

Early warning system

Precision QA at Scale

AI Auto-Scoring

Machine learning models trained on millions of interactions. Scores correlate 95% with expert human reviewers.

Sentiment Analysis

Track customer emotion throughout the conversation. Detect frustration spikes, satisfaction drops, and resolution moments.

Real-Time Alerts

Supervisors get instant notifications when scores drop below thresholds or compliance issues are detected.

Exportable Reports

Generate audit-ready reports for compliance teams, client reviews, or internal quality meetings. PDF, CSV, or API.

Calibration Tools

Run calibration sessions to keep scoring consistent across your QA team. Side-by-side comparison of human vs AI scores.

100% Interaction coverage
<2min Scoring time per interaction
95% Accuracy vs human QA

Works With Your Tools

Integrates with your existing contact center stack

Plus REST API and webhooks for custom integrations

Ready to Score Every Interaction?

See HeroScore in action with a personalized demo.

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