Healthcare
Patient-Centered Support at Scale
HIPAA-compliant call center services for healthcare providers. Appointment scheduling, patient inquiries, and 65+ language support.
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Appointment Scheduling
24/7 booking, rescheduling, and cancellations. Integrated with major EHR/EMR systems.
Patient Inquiry Line
Handle questions about services, insurance, billing, and general inquiries.
Prescription Refills
Process refill requests and route to pharmacy for approval.
Appointment Reminders
Reduce no-shows with automated reminder calls in patient's preferred language.
Multilingual Support
Spanish, Mandarin, Vietnamese, and 60+ more languages for diverse patient populations.
After-Hours Triage
Trained agents follow clinical protocols to route urgent vs non-urgent calls.
HIPAA Compliant
We take patient privacy seriously. All agents are HIPAA-trained, and our systems meet healthcare security requirements.
- BAA (Business Associate Agreement) provided
- Encrypted call recordings and data storage
- Annual HIPAA compliance training
- SOC 2 Type II certified infrastructure