Physical Therapy
Recovery does not wait for office hours
AI agents handle appointment scheduling, insurance authorization tracking, and home exercise questions in 65+ languages, while PT-trained specialists manage clinical intake and plan-of-care coordination.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"My doctor referred me — how do I start physical therapy?"
New patient referral intake is the critical first touchpoint
- AI collected referral details, diagnosis, and insurance information
- Verified insurance coverage and PT visit authorization
- Matched patient to therapist specializing in their condition
- Scheduled evaluation appointment and sent intake paperwork digitally
Evaluation scheduled intake completed before first visit
SMS
"Am I doing this exercise right? It hurts more."
Home exercise compliance drives therapy outcomes
- AI identified the specific exercise from the patient's home program
- Provided written form cues and link to instructional video
- Noted the increased pain report in the patient chart
- Flagged therapist to discuss modification at next visit
Guidance provided therapist alerted for next session
Web Chat
"How many visits do I have left on my authorization?"
Authorization tracking prevents surprise coverage gaps
- AI checked current authorization status in billing system
- Informed patient they had 6 visits remaining of 12 authorized
- Noted that re-authorization would be needed if plan extended
- Offered to schedule remaining visits to ensure coverage continuity
Authorization status provided remaining visits proactively scheduled
Phone
"I need to reschedule — I have a conflict every Tuesday now"
Recurring schedule changes disrupt therapy consistency
- AI pulled up the patient's current recurring Tuesday appointment
- Checked therapist availability on alternative days
- Found matching Thursday slot with the same therapist
- Updated all future recurring appointments and sent confirmations
Recurring schedule updated therapy continuity maintained
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
PT-Trained Care Coordinators
- Insurance pre-authorization and re-authorization management
- Referral intake processing and physician communication
- Multi-location scheduling and therapist-patient matching by specialty
HIPAA & Physical Therapy Compliance
- Business Associate Agreement (BAA)
- Patient treatment and progress note confidentiality
- Encrypted clinical communication channels
- Medicare and payer documentation requirements
Keep patients on track between sessions
See how physical therapy practices improve visit adherence and reduce authorization gaps