Logistics & Supply Chain

Shipments Are Moving but Your Customer Answers Are Not

AI agents and logistics-trained specialists handle tracking inquiries, delivery exceptions, and supply chain coordination in 65+ languages — so cargo and communication flow together.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Phone

"Where is my container? It was supposed to arrive yesterday"

Shipment visibility inquiry from importer

  1. AI pulls real-time container tracking data from carrier systems
  2. Identifies vessel delay at transshipment port and updated ETA
  3. Proactively notifies warehouse team of revised arrival window
  4. Sends customer tracking link with live map and milestone updates
90 sec Full visibility delivered
WhatsApp

"We need to reroute this shipment to a different warehouse"

Mid-transit routing change request

  1. AI checks shipment status and identifies last viable reroute point
  2. Calculates cost differential and transit time impact for new destination
  3. Coordinates with carrier and destination warehouse for receiving
  4. Confirms reroute with updated BOL and delivery schedule
Rerouted in transit Zero cargo delay
Email

"Our PO has three line items short-shipped"

Order discrepancy requiring investigation

  1. AI cross-references packing list against purchase order line items
  2. Identifies shorted SKUs and checks remaining inventory at origin
  3. Creates follow-up shipment order for missing items
  4. Sends revised delivery schedule with replacement shipment tracking
Discrepancy resolved Client retained
Live Chat

"Can you provide the proof of delivery for invoice reconciliation?"

Document retrieval for accounts payable

  1. AI searches delivery records by reference number and date range
  2. Retrieves signed POD with timestamp and receiver details
  3. Attaches supporting documents including photos and signatures
  4. Delivers document package to client within minutes of request
POD delivered Invoice cleared

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

Logistics-Trained Specialists

  • End-to-end shipment tracking and exception management across all transport modes
  • Document coordination including BOL, customs forms, and proof of delivery
  • Multi-party coordination between shippers, carriers, warehouses, and consignees

Stop Losing Clients to Unanswered Tracking Calls

See how AI resolves logistics inquiries before they become escalations.

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